Quality Assurance Specialist

Overview Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals. Our experience-driven philosophy of clean energy as economic development helps families and businesses save energy and money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses. Our operating philosophy is reflected in our core values, BEHIVE: Boldly Go; Embrace Equity; Humble Confidence; Inclusive Stewardship; Value Reputation; Extraordinary Experience. Position Summary The Quality Assurance Field Specialist conducts field inspections and testing to verify compliance with applicable standards, engineering specifications, and customer and program requirements for in-progress and completed projects. Essential Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Embrace and operate within the core values. Perform on-site energy assessments for small to mid-size commercial customers; collaborate with business/building owners, developers, architects, engineers, and contractors to support quality verification for energy-efficiency projects (in progress and completed) across conservation programs. Gather thorough, accurate field information and input findings into the designated program software; evaluate major sources of facility energy use, with emphasis on lighting systems and HVAC equipment. Serve as a point of contact for contractors and business owners by addressing energy-efficiency questions and identifying additional opportunities to reduce energy consumption. Document and deliver visit recaps that summarize findings and recommended measures; submit weekly activity updates and monitor progress toward program objectives and quality indicators. Support continuous improvement of program approach, including shaping features and services; assist with rollout of marketing and outreach efforts to drive participation. Plan and coordinate QA/QC work (e.g., field inspections) and communicate results, nonconformances, and discrepancies to the project team; elevate concerns when needed. Ensure work meets customer specifications, engineering requirements, and company quality standards. Demonstrate expertise in identifying, controlling, and dispositioning suspect or counterfeit materials. Minimum Qualifications High school diploma or equivalent. Previous customer service experience. Excellent written and verbal communication skills. Ability to manage a wide variety of work and perform effectively in a fast-paced environment. Ability to organize, prioritize, and manage a daily work schedule with minimal supervision. Strong data entry skills, including entering and maintaining information in tracking systems and databases. Ability to analyze and interpret data and apply sound judgments to solve practical problems. Reliable transportation. Desired Qualifications Associates degree preferred; bachelor’s degree desired. Lighting and/or HVAC experience is a strong plus. Four (4) or more years of experience directly related to the duties and responsibilities described. Licenses & Certifications Valid driver’s license and reliable transportation required. Travel Requirements Requires a dependable personal vehicle for frequent local travel (approximately 60%–80% of work time); mileage reimbursement is provided. Physical Demands and Work Environment Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls. The team member is frequently required to stand, walk, kneel, crouch, and/or crawl. Ability to lift up to 30 pounds. Noise level is typically low to moderate. Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. Equal Opportunity & Compliance Walker-Miller Energy Services is an Equal Opportunity Employer. We Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions. We participate in E-Verify, which confirms employment eligibility through an electronic database. The E-Verify process is completed in conjunction with the Form I-9 on or before the first day of work. E-Verify is not used to pre-screen candidates. For up-to-date information, visit and click on E-Verify. E-Verify Notice (including Spanish) and Right to Work Notices are provided where applicable. #J-18808-Ljbffr Walker-Miller Energy Services