Customer Service Representative

Job Description

As a Customer Service Representative, you will play a vital role in supporting the company's profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.

Manage customer orders, ensuring accurate and timely processing in line with company policies.

Review orders for lead-time, product availability, and adherence to order policies.

Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.

Represent the voice of the customer daily for the Sales and Marketing team.

Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Novolex with a competitive edge in the marketplace.

Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment.

SAP experience a plus.

Strong communication and relationship-building skills.

Ability to manage multiple tasks and prioritize effectively.

Detail-oriented with the ability to review and ensure compliance with order policies.

Ability to collaborate with various internal departments to resolve customer needs.

A customer-centric approach, focused on delivering excellent service and satisfaction.

Company Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact View email address on click.appcast.io.