Success Programs Support Specialist

SWIC EDUCATIONAL EMPLOYEE

Southwestern Illinois College is accepting applications for the SWIC Educational Employee, part-time, union position of Success Programs Support Specialist with district-wide responsibilities.

POSITION DESCRIPTION

In accordance with the Mission and Values of Southwestern Illinois College, this position includes technical, clerical and customer service duties, requiring interpersonal and complex thinking skills to support students, staff and faculty utilizing Success Program services. Work involves communicating effectively, utilizing technology and performing a variety of support functions requiring judgement, flexibility, initiative, attention to detail and task prioritization. Other duties may include data collection, analysis and reporting, proctoring in-person and online tests, the ability to assist students with a wide variety of software programs, troubleshooting technical problems and responding to in-person or online inquiries in a fast-paced, customer service setting. This position supports student engagement, retention and persistence.

QUALIFICATIONS

1. High School diploma or equivalent plus 3 years of related work experience or Associate degree in related field plus 1 year of related work experience required. 2. Experience utilizing Microsoft Office products required. 3. Experience with computer software applications required. Experience with PeopleSoft, InfoShare and Blackboard preferred. 4. Experience proctoring tests preferred. 5. Experience working in an educational setting or working with students and technology preferred. 6. Must pass background check.

STARTING SALARY $18.30 per hour, 28 hours per week.

BENEFITS AND PERKS Benefit availability and eligibility may vary from the summary listed below. Please visit for more information. Retirement savings plan through State Universities Retirement System of Illinois and voluntary 403(b) and 457(b) savings plan. Eligibility for paid leave. Educational incentives including Reduced Tuition at Southwestern Illinois College Employee Assistance Program, employee discounts, gym access, additional voluntary benefits and more!

WORK LOCATION Belleville Campus or Granite City Campus Testing Center or Success Center

APPLICATION DEADLINE Applications will be reviewed as positions become available. APPLICATION PROCEDURE Required application materials, such as resume, cover letter and references, should be attached to your application. Other required application materials i.e., transcripts, etc., should be attached after your application has been submitted. Go to your My Job Applications page from the careers home page of your account.