Officer, Creative Operations

Job Responsibilities Investigation Respond to, investigate, and problem solve routine complaints reported by patients, parents, visitors, and employees. Engage expert resources to resolve patient, parent, visitor, and employee concerns in a timely manner. Monitor Direct traffic within Cincinnati Children’s and control parking for all patients, parents, visitors, and employees. Escort individuals to and from parking areas as needed. Control access for the entire Medical Center and perform all necessary locking and unlocking of buildings and grounds. Assist clinical staff with patient restraint—physically restrain patients or visitors as instructed and monitor combative individuals for extended periods, with annual recertification required. Patrol Patrol buildings and grounds by motor vehicle, foot, and bike. Ensure only authorized personnel are admitted onto hospital premises and that all visitors, staff, and patients are properly badged before entering or exiting elevators. Report safety and fire hazards, including violations of Joint Commission, OSHA, NFPA, and Cincinnati Fire Code standards. Provide way‑finding and general assistance for patients and visitors during routine security duties. Visitor Management Respect the rights of parents/guardians and adult patients regarding visitation and enforce policies accordingly. Provide badging and access control tailored to individual visitor needs. Relate to customers, communicate clearly and courteously, and assist whenever necessary. Job Qualifications High school diploma or equivalent. Minimum 2 years of related work experience. Valid driver’s license. Ability to complete TCI training and achieve certification within 6 months of employment. Physical strength, stamina, agility, and control to safely perform tasks such as: Stand for extended periods. Walk, stoop, kneel, twist/turn, and lift/carry up to 30 pounds. Squat/crouch, lunge, and maneuver to the floor. Slide down a wall while supporting another person’s weight. Quickly rise from the floor to a standing position. Annual physical restraint training recertification. Employment Details Primary Location: Burnet Campus Schedule: Full time, Night shift (United States of America) Employee Status: Regular FTE Weekly Hours: 40 Expected Starting Pay Range: $18.33 – $22.25 (annualized) EEO/Veteran/Disability Statement Cincinnati Children’s is a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr Cincinnati Children's