Associate Patient Care Coordinator

Associate Patient Care CoordinatorOptum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Optum has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our Pediatrics team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Schedule: 40 hours a week, Monday - Friday, 8am - 5pm (1 hour lunch)Location: 900 Union Street, Westborough, MAPrimary Responsibilities:Verifies and updates demographics and other patient information including necessary consent and other documentsSchedules patients accurately, according to department protocols and provider preferenceCompletes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment ReportProvides education, estimate preparation, and other pre-appointment instruction as neededResolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.Accurately and appropriately documents information in the electronic medical record systemReceives and processes incoming and outgoing insurance referral requests based on department protocol. Collaborates with staff, patients, and providers as needed to complete requests. Complete follow-up and documentation as neededUnderstands basic insurance concepts such as capitated patients, co-payment, co-insurance, and identifying scheduling procedures impacted by insurance like prior authorization and referral coordination. Able to educate patients on these concepts and set appropriate timeline expectationsProcesses personal in-basket and department pool encounters in Epic in a timely and appropriate mannerProcesses department and provider mail and faxes in a timely and appropriate mannerAble to identify when patient-related issues need urgent attention and escalate to nursing or provider and/or leadership as neededComplies with health and safety requirements and with regulatory agencies such as DPH, etc.Complies with established departmental policies, procedures, and objectivesParticipates in learning opportunities provided through the learning management systemParticipates in departmental meetings and huddles as directed by department leadershipRegular, reliable, and predictable attendance is requiredAbility to be cross trained to be able to work in the team room, check out, and check inCollects co-pays or outstanding balances on the date of servicePerforms other similar and related duties as required or directedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ years of experience in customer servicePreferred Qualifications:Basic level of computer proficiencySoft Skills :Ability to work independently and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.