System Analyst

Role: System Analyst

Duration: Full Time

Location: NYC, NY - Work in NYC office 3+ days per week minimum, remote 2 days


Primary Responsibilities Will Include
• Support the implementation of new and existing products and systems
• Monitoring and action Incidents and Service requests ensuring end user satisfaction
• Monitor and improve data integrity.
• Work with project stakeholders to validate their requirements
• Provide ongoing change control, maintenance, and end-user support for SaaS applications.
• Implement future system functionality and oversee system release updates and user acceptance testing as well as incident resolution and system outage support.
• Interact with all levels of the organization across multiple time zones.
• Develops and provides training for employees and managers to enhance user adoption.
• Participate on global teams evaluating processes and making suggestions for process and system improvements
• Develop communication, training materials, and testing and implementation plans for projects, systems, processes, and/or product lines.
• Create and maintain IT procedures, guidelines, and reports to support the organization

Qualifications and Skills
• Bachelor's degree in Business Administration, Finance, Computer Science, Information Technology, or related field
• 4+ years administering SaaS applications
• Experience in supporting Microsoft 365, including Azure AD, Exchange Online, and Teams
• Demonstrated organizational, analytical, and interpersonal skills.
• Strong understanding of integration points of assigned business/systems and processes.
• Ability to communicate highly complex technical information clearly and articulately for all levels and audiences.
• Ability to adapt to a rapidly changing environment.
• Achieving stated objectives within the designated time frame
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Providing analytical skill/content knowledge to contribute to team effort
• Ability to explore alternative approaches to tasks, existing processes, and other objectives
• Excellent oral and written communication skills Preferred
• Exposure to Private Equity a plus
• Experience with SQL.
• Experience using Agile methodology