Project Manager - GA - On Site

• Align project sponsors and stakeholders on project objectives, scope, milestones, and timeline through a standardized project framing exercise
• Facilitate project stakeholder identification and subsequent engagement activities to ensure that all the right people are involved and informed
• Guide and coach the project team in following Agile SDLC practices
• Develop and maintain project plans using Smartsheet with discreet tasks, assigned owners, due dates, and appropriate dependencies; work with relevant subject matter experts to ensure project plan will achieve project frame objectives
• Communicate tasks with owners and gain buy-in to ownership and due date; utilize change control as necessary
• Utilize MS Teams, SharePoint, Outlook, Smartsheet and other relevant tools for project communication, integration and collaboration
• Coordinate and facilitate project meetings with multi-department resources and steer consensus; identify the implication of emerging needs, changes in scope and decisions needed by senior management
• Act as a communication liaison between project teams and senior management for project status updates, issue escalations and key decision points
• Track and mitigate RAID items, remove obstacles and escalate as necessary to maintain positive project progress
• Build tools to assist with day-to-day Project Management via AI coding applications
• Other duties as assigned

Desired Knowledge and Abilities

• Experience with MSOffice (Excel, Word, PowerPoint, Teams, Outlook)
• Experience with Smartsheet, MS Project or other project scheduling tools
• Experience with Project Management in an Agile-Scrum SDLC environment
• Experience with AI to augment and enhance daily activities
• Ability to learn new technologies
• Excellent written and verbal communication skills
• Works well in teams and is an active listener
• Strong organizational skills including meeting facilitation
• Strong analytical and problem-solving skills
• Ability to effectively prioritize tasks in a high-pressure environment
• Ability to facilitate consensus even when the topic is not an area of personal subject matter expertise
• Ability to effectively communicate with all levels of the organization
• Comfortable collaborating with senior leaders
• Strong sense of personal accountability in maintaining project progress per priorities; self starter
• Demonstrate patience and courteous behavior

• Project management experience; PMP preferred
• Scrum Master experience; Certified Scrum Master preferred
• 7+ years corporate experience
• 3+ years project management experience
• Bachelor's degree or higher preferred

Physical, Mental, & Communication Demands

Physical Demands:

• Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity : Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
• Travel: Occasional travel may be required for meetings, site visits, or leadership sessions.

Mental Demands:

• Concentration & Attention to Detail: Sustained focus is required to manage client inquiries accurately, update CRM records, and follow established processes.
• Problem Solving: Ability to assess client issues, analyze information, and apply appropriate solutions or escalate concerns as needed.
• Decision Making: Exercises sound judgment in prioritizing tasks and responding to client needs within defined guidelines.
• Multitasking: Manage multiple client interactions, tasks, and deadlines in a fast paced, queue based environment.
• Adaptability: Ability to adjust to changing priorities, product updates, and evolving business processes.
• Stress Management: Maintain professionalism and effectiveness while handling client concerns, deadlines, and performance metrics.

Communication Demands:

• Verbal Communication: Frequent communication with clients, supervisors, and team members via phone, video meetings, and in person.
• Written Communication: Regular preparation of clear, accurate, and professional written correspondence, including emails, CRM notes, and internal documentation.
• Interpersonal Skills: Ability to establish rapport, collaborate with cross functional teams, and deliver service oriented communication.
• Active Listening: Effectively listen to and understand client needs in order to respond appropriately and provide solutions.
• Professional Presence: Communicate information clearly and respectfully with individuals from diverse backgrounds and varying levels of technical understanding.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

This position is eligible for the following benefits:

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.