Apprentice Service Technician

Job Description

Job Description

Colorado Pool + Spa Scapes is dedicated to providing quality swimming pools, spas, and water feature design, construction, and renovation, for both residential and commercial applications. With more than 30 years of combined experience in the pool and spa industry, the Colorado Pool + Spa Scapes team has achieved much success due to our hard work and dedication to improving our craft on a daily basis. Colorado Pool + Spa Scapes is an employee-owned business, which means we prioritize our employees and make it our mission for them to enjoy work and the beautiful valley we live in. If you know someone who would be a good fit, pass this along!

Job Summary Employee performs cleaning and general maintenance of pools and spas and reports to scheduled accounts daily to tend to clients’ spa needs. Reports service completed and any concerns in digital service logs aligned with the account and updates client as needed. Enriches customers’ lives by providing a quality, customer-driven service experience with each visit.

General Qualifications:

1. General education: high school diploma or GED

2. Valid Colorado Driver's License and clean driving record to enable commercial insurance coverage

3. Strong customer service experience

4. Strong verbal and written communication and time management skills

5. Problem-solving and basic math abilities

6. Ability to utilize a variety of technology and systems

Physical Requirements:

1. Must be able to lift and carry 50 pounds

2. Must be able to navigate uneven, rocky, mountainous terrain and stairs

3. Must be able to bend and stoop to access equipment hatches

4. Must be able to navigate through very deep snow that requires snowshoes

5. Must be able to shovel heavy snow for 15 minutes or longer

6. Must be able to climb ladders and step stools

7. Must be able to use equipment and power tools properly and safely

General Self-Contained Spa Maintenance:

1. Scrub debris in and around the spa or pool area and use the net to keep the spa looking presentable

2. Check water balance using the Taylor Test Kit to get accurate chemical readings

3. Check sanitizer levels and adjust as needed to maintain safe water chemistry

4. Determine proper water balance and sanitizer adjustments by accurately measuring chemical dosage and water level to keep water properly balanced

5. Check spa controls and equipment for leaks, noises, or other concerns to catch issues early

6. Spray off the filter or backwash the sand filter to ensure accurate functioning

7. Discuss and sell necessary chemicals to customers to support spa longevity

8. Provide outstanding customer service to clients, ensuring specific requests or problems are resolved and providing calls prior to arrival and following completion of services

9. Utilize proper methods to communicate any additional care, repairs, or service needed

Spa Knowledge:

1. Understand and execute spa life support procedures to keep spas operating safely

2. Understand the different model levels of Sundance and Jacuzzi equipment to service each correctly

3. Continually grow knowledge by completing courses and seminars to stay current on best practices

Administrative:

1. Complete service orders as scheduled and efficiently to keep the daily route on track

2. Contact the office when additional work orders are needed to complete daily hours

3. Properly document all service and communication in the notes to keep records complete and accurate

4. Ensure required inventory is available and maintain truck inventory daily to stay prepared for each appointment

Vehicle Maintenance:

1. Keep the vehicle organized, neat, and clean at all times

2. Schedule required vehicle maintenance, such as oil changes, per the fleet safety manual, and complete vehicle reports as needed to keep the vehicle performing optimally

3. Report any accidents or damage to the truck immediately and with integrity, including dents or small scratches

Customer Service:

1. Contact the owner, property manager, or renter before and after each service call to ensure access and provide a summary of the service to provide excellent customer service

2. Update the office team after every service call with job status and next steps to streamline processes while providing recommendations for next steps

3. Provide quality service work to all accounts and clients to protect the company's reputation

What we provide to you:
· $21-$25/hr depending on experience
· Potential for a 4-day work week or high potential overtime pay
· A company vehicle for all your house calls
· On-the-job training (6 months)
· Growth opportunities throughout the company
· ESOP – employee stock options
· PTO – 6 sick days and 5 days of vacation time
· Medical/vision insurance (70% paid by us!)
· $500 Annual Wellness Benefits
· 401k match