Senior Forward Deployed Engineer

Role Description

Embedded at the intersection of Engineering and our most strategic enterprise customers, working hand-in-hand with internal teams across SRE, DevOps, and Product Engineering.

• A rare opportunity for a deeply technical engineer who thrives in dynamic, customer-facing environments.
• Someone who can dive into a complex platform issue, identify root cause, and drive resolution across internal teams, all while being the trusted technical face to enterprise customers.
• Own the technical relationship for a portfolio of strategic enterprise accounts — serving as the primary engineering point of contact from onboarding through steady-state operations.
• Investigate and drive resolution of complex platform issues spanning API integrations, webhook delivery, data consistency, and performance.
• Translate customer environments and integration patterns into clear internal context, enabling engineering teams to prioritize, reproduce, and fix issues with minimal back-and-forth.
• Embed with customers during critical moments — go-lives, migrations, and incident response — providing real-time technical guidance and keeping stakeholders informed with calm, accurate communication.
• Identify recurring friction points across accounts and advocate for platform improvements, feeding structured signal back into the product and engineering roadmap.
• Build and maintain integration runbooks, escalation playbooks, and technical reference docs that reduce time-to-resolution and scale knowledge across the team.

Qualifications

• 4+ years of software engineering experience, with hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure (AWS/GCP/Azure).
• Strong debugging instincts — comfortable reading logs, tracing requests across services, and forming hypotheses without a complete picture.
• Experience working directly with enterprise customers or partners in a technical capacity, with the credibility to lead conversations at both the engineering and stakeholder level.
• Ability to context-switch fluidly between deep technical investigation and clear written or verbal communication.
• Familiarity with observability tooling (Datadog, PagerDuty, or similar) and the discipline to instrument, monitor, and escalate proactively.
• A bias toward ownership — you don't wait for someone to hand you a ticket, you find the problem, assemble the right people, and drive it to done.
• Comfort operating in ambiguity at a scaling company, where processes are still being built and your judgment fills the gaps.

Requirements

• Technical assessment designed to showcase engineering depth.
• Conversation with Talent Acquisition team.
• Live collaboration with a panel of engineers and hiring managers.

Benefits

• Equity in the form of stock options which provides partial ownership in the company.
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date.
• Pre-tax flexible spending account options for health, dependent care and commuter expenses.
• Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown.
• Up to 26 weeks of Parental Leave.
• Monthly cell phone / internet stipend.
• Additional benefits including access to RocketLawyer’s online legal platform, IATAN membership, Pet Insurance, Financial Wellness, EAP, and more.