Program Operations Specialist

• Improve and document operational workflows, procedures, and systems that strengthen program delivery, consistency, and team effectiveness.
• Build and maintain onboarding, training, and resource systems that support staff success and department growth.
• Support Salesforce data quality, reporting, dashboards, and data practices that improve program visibility and decision-making.
• Assist with grant compliance, HUD-related requirements, program reporting, and tracking of key deliverables.
• Lead and coordinate operational projects, including timelines, communication, process improvements, and follow-through across teams.
• Develop standard operating procedures, quality assurance resources, and tools that promote accountability and strengthen collaboration with coaching, family access, and community partnership teams.

• Make a meaningful impact in a nonprofit organization helping families achieve housing stability.
• Own projects that strengthen the foundation of a mission-critical program department.
• Work alongside leaders and frontline teams to improve services for families.
• Build experience across nonprofit operations, Salesforce, grants, compliance, reporting, and quality improvement.
• Enjoy a collaborative hybrid work environment with one remote workday each week.

• Bachelor’s degree in business administration, nonprofit management, public administration, social work, education, or related field; or equivalent combination of education and experience.
• 3–5 years of experience in program operations, program administration, quality improvement, project management, or nonprofit operations.
• Experience improving processes, developing workflows, or implementing organizational systems.
• Experience with CRM or case management systems; Salesforce experience preferred.
• Strong organizational, analytical, communication, and problem-solving skills with the ability to manage multiple priorities.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.