Early Careers - Customer Service Business Analyst Intern

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This ten-week paid internship is located in Chicago, IL. What Are Your Responsibilities? Customer Service Business Analyst Interns are responsible for actively participating in HCSC’s formal internship program that leverages your skills, knowledge, and capabilities while providing meaningful experience supporting business objectives and member-focused solutions. Working closely with cross-functional teams in both business and technical areas, the Customer Service Business Analyst Intern will contribute to project work, analyze information, and support the development of solutions that address organizational needs. The Customer Service Business Analyst Intern is responsible for learning and applying specific aspects of the organization’s processes, programs, and technologies while demonstrating increasing independence and ownership of assigned deliverables. Own components of project work and deliverables with guidance from an assigned mentor and manager. Conduct research, analyze data and information, and develop recommendations that inform real business decisions. Collaborate with cross-functional teams. Support departmental initiatives that improve business outcomes and the member and client experience. Develop and deliver a final internship presentation to department leadership covering the project, results, and recommendations. Maintain complete confidentiality of company business and comply with HIPAA, Diversity Principles, Corporate Integrity, and applicable compliance policies. What Do You Need To Be Successful? Prior related technical internship or work experience is a plus. Volunteerism or leadership experience is a plus. Eagerness to learn, grow and contribute. Demonstrated interpersonal skills including clear and concise verbal and written communication. Strong analytical and problem-solving skills. Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts. Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects. Practical, developed PC skills, especially Office 365 and virtual team collaboration tools (MS Teams, Word, SharePoint, etc.). What Are the Requirements You Must Meet? Pursuing a bachelor’s degree; rising senior with a major in business, data analytics, information technology, information systems, or computer science. Other majors may be considered. Graduation date between December 2027 and June 2028. Minimum cumulative GPA of 3.0/4.0. Available for the full duration of the 10-week program. Unrestricted authorization to work in the United States; sponsorship is not available for this role. What Does the Internship Program Entail? Formal Intern Orientation to build business and industry acumen Challenging real-world, hands-on project Weekly networking opportunities among interns and company leaders Professional development workshops Volunteer activities #LI-Hybrid #hcscintern Pay Transparency Statement: From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. From health and wellness benefits 401(k) savings plan pension plan paid time off paid parental leave disability insurance supplemental life insurance employee assistance program paid holidays tuition reimbursement plus other incentives Base Pay Range $19.13 - $34.17 Exact compensation may vary based on skills, experience, and location. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at View phone number on click.appcast.io to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. #J-18808-Ljbffr Health Care Service Corp.