Patient Access Services, EMT Specialist - Bedboard & Communications (Nights)

Patient Access Services, Specialist - Bedboard & Communications (Nights)

Stony Brook Southampton Hospital's Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

POSITION SUMMARY: The Bedboard & Communications EMT Specialist is responsible for bed placement activities to maximize hospital occupancy, promote efficient patient flow, and support timely admissions, transfers, and discharges. The Bedboard Specialist collaborates closely with nursing, case management, environmental services, physicians, and other interdisciplinary teams to ensure appropriate patient placement, while maintaining compliance with hospital policies, regulatory requirements, and patient care standards. This position also provides administrative support functions related to Patient Access Services and serves as a communication liaison between departments to facilitate operational efficiency and an exceptional patient experience.

JOB DUTIES & ESSENTIAL FUNCTIONS:

• Maintains the hospital bedboard system to maximize occupancy and patient throughput.
• Facilitates patient admissions, transfers, discharges, and bed assignments in accordance with hospital policies and established patient placement criteria.
• Maintains real-time awareness of bed availability, patient status, and unit capacity to facilitate efficient placement decisions.
• Collaborates with nursing leadership, case management, environmental services, and clinical departments to optimize patient flow throughout the organization.
• Communicates bed availability, placement updates, and patient movement information to appropriate clinical and operational staff.
• Operates communication systems including telephones, switchboards, and related applications as needed to support patient flow activities.
• Organizes, distributes, and responds to departmental communications, including emails and requests related to patient placement activities.
• Conducts patient interviews as appropriate to gather and confirm demographic, insurance, and financial information.
• Reviews, assesses, and evaluates patient registrations to ensure the accuracy of demographic and financial data.
• Verifies insurance eligibility and assists with financial clearance processes when necessary.
• Maintains current knowledge of insurance regulations, managed care requirements, and designated provider networks.
• Demonstrates proficiency utilizing hospital information systems and insurance eligibility tools.
• Assists with chart reconciliation and ensure appropriate documentation standards are maintained.
• Maintains RQA reports by resolving errors and producing corrected accounts.
• Collaborates with other departments to ensure the needs of the patient and department are met.
• Abides by documentation guidelines consistently.
• Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.
• Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements.
• Complies with departmental dress code and maintains a neat appearance.
• Keeps current with departmental and hospital training requirements, including the completion of annual refresher courses.
• Performs other department specific duties as deemed appropriate by Patient Access leadership.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• A minimum of an Associate's degree. Or in lieu of degree, High School Diploma/GED and two (2) years' combined experience in Revenue Cycle, Medical Office or Business Office.
• Active NYS DOH EMT certification and must meet the criteria for NYS DOH Functional Description for qualifications, competencies, and tasks (EMT, BLS).
• One (1) year experience of patient placement, bedboard, patient access, admissions, registration, switchboard, or related healthcare operations experience.
• Strong communication, interpersonal, and multitasking skills.
• Computer literacy and customer service skills.
• Must be able to multitask in high stress fast-paced environment.
• Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint.

PREFERRED EXPERIENCE AND QUALIFICATIONS:

• CPT, ICD-10, and medical terminology experience.
• ICS/NIMS Training.
• Knowledge of health insurance to help assisting patients in understanding medical insurance benefits.
• Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors.
• Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.

PHYSICAL DEMANDS:

• Prolonged periods of standing, walking and sitting.
• Commuting to hospital and offsite facilities required.
• Must be able to lift up to 25 pounds.
• Exposure to various illnesses and diseases.
• As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.

Special Notes:

• Resume/CV should be included with the online application.
• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established based on relevant experience. The above salary range (or hiring range) represents SBSH's good faith and reasonable estimate of the range of possible compensation at the time of posting. Your total compensation goes beyond the number in your paycheck! Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital's Employee Health Services.
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen.
• Meet Regulatory Requirements for pre-employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

Company Overview: Stony Brook Southampton Hospital as part of Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees). StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations. Given StaffCo's employment responsibilities, it is deemed the "employer" for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient