IT INFRASTRUCTURE COORDINATOR

Position Number: 22103578 County: Pulaski Posting End Date: June 30, 2026 This position oversees all information technology functions for the Division of Children and Family Services (DCFS), supporting approximately 1200 employees by managing daily operations, coordinating infrastructure-related project, and ensuring systems effective support division objectives. This position serves as the central liaison between technical teams, DCFS leadership, and external vendors-most notably the Arkansas State Police Hotline-while providing subject matter expertise on system operations, data workflows, and infrastructure performance. Responsibilities include supervising a team of six who manages support tickets and participate in testing and requirements gathering, directing release planning and ongoing system testing, troubleshooting escalated issues, and ensuring all IT activities adhere to organizational policies, security standards, and state and federal requirements. All IT-related information and decisions for DCFS flow through this role, making it the division's primary point of coordination for infrastructure oversight and improvement. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.Position Information Job Series: Information Technology – Infrastructure SupportClassification: IT Infrastructure CoordinatorClass Code: IIS06PPay Grade: IST08Salary Range: $80,414 – $131,201Job Summary The IT Infrastructure Coordinator is responsible for overseeing the daily operations and projects related to an agency’s or organization's information technology infrastructure. This role involves coordinating between technical teams, vendors, and a variety of assorted personnel in an attempt to ensure that infrastructure systems, such as servers, networks, and storage, function effectively and support business objectives. The IT Infrastructure Coordinator plays a key role in project planning, troubleshooting, and implementing improvements, while ensuring adherence to organizational policies and industry standards.Primary Responsibilities Coordinate the maintenance, upgrades, and troubleshooting of information technology infrastructure, including servers, networks, and storage systems. Act as the primary point of contact for infrastructure-related projects and initiatives, ensuring clear communication. Assist in planning and implementing new technologies to enhance infrastructure performance and scalability. Monitor system performance and security, identifying and resolving issues as they arise. Collaborate with vendors, contractors, and cross-functional teams to manage infrastructure-related tasks and procurements. Maintain accurate documentation of infrastructure systems, processes, and changes. Ensure compliance with industry regulations, cybersecurity protocols, and organizational policies. Provide technical support and guidance to teams and end-users regarding infrastructure systems. Develop and maintain schedules for routine maintenance and system updates. Support disaster recovery planning and implementation, ensuring business continuity.Knowledge and Skills Strong organizational and coordination skills to manage multiple projects effectively. Excellent problem-solving and troubleshooting abilities. Clear and effective communication skills for collaborating with technical and non-technical teams. Attention to detail and ability to maintain accurate documentation. Ability to work in a fast-paced environment and adapt to changing priorities.Minimum Qualifications Bachelor’s Degree in Information Technology, Computer Science, or a related field. Minimum of 4 years of experience in information technology infrastructure or related roles, such as systems or network administration. Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.Licensure/Certifications N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.