Senior Manager Agency Operations

We’re excited you’re considering joining a great place to work! Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law. About this Position The Senior Manager Agency Operations provides leadership to agency operations and the safety group programs to support distribution, business development, and underwriting strategic goals. This includes coordination with business leaders on developing agency operations strategies, oversight of agency commissions and incentive programs, agency management data, agent recruiting, contracting, and performance management. You will be responsible for relationships with agency partners and important strategic insurance industry partners and trade associations. Responsibilities Develop agency operational strategies informed by marketplace analysis, agent feedback, and industry data. Develop relationships with agents and top-tier agencies through direct engagement, events, and professional organizations. Be a primary contact for resolving agent-company concerns and identifying systemic issues. Design scalable sales management frameworks and lead business development strategy across regional teams. Influence, coach, and provide developmental support to Territory Managers. Collaborate to develop and deliver sales training programs aligned with our goals. Recommend and manage agency incentive programs and commission structures to guide performance outcomes, and approve agent commission levels. Oversee the Safety Group Program, including goal-setting, compliance coordination with Underwriting, Actuarial, and Legal, and contract and dividend administration. Monitor Safety Group performance through KPI analysis, including retention ratios, hit ratios, and outlier reporting. Required Qualifications Bachelor's degree or equivalent education, training, or experience. At least seven years of progressive experience in insurance operations, distribution management, or sales strategy development, with demonstrated growth in scope and responsibility. Experience in agency management, sales performance management, or business development. Demonstrated ability to lead through influence in a matrix or dotted-line environment, building credibility across functions or with external partners without direct authority. Strong analytical skills with the ability to interpret production data, identify trends, and translate insights into applicable management decisions. Proficient in PowerPoint, Excel, and comfortable working with CRM platforms and performance reporting tools such as Tableau. Proven ability to communicate professionally and effectively— in writing and verbally—across all organizational levels, including senior and executive leadership. Preferred Qualifications At least three years of direct people management experience, with a track record of developing talent, managing performance, and building high-functioning teams. Insurance industry experience, with working knowledge of workers' compensation, agency distribution models, or commercial lines operations. Experience managing agency compensation programs, tiering/scoring frameworks, or producer incentive structures. Familiarity with sales process improvement methodologies and the ability to design and implement scalable operational workflows. Experience with affinity group programs. Proven track record of cross‑functional collaboration with underwriting, field operations, or distribution leadership. Pay and Benefits Base pay range: $136,408.00 – $168,504.00 per year. Flex‑hybrid work environment; Texas residency required. Annual performance bonus and merit‑based pay increase. Lifestyle Savings Account (up to $1,000 per year). Automatic 4% employer contribution to 401(k) with 100% match up to 6%. Student loan repayment matching in 401(k) plan. Three weeks of vacation, nine paid holidays, and two personal days each year. Day‑one health, Rx, vision, and dental insurance; life and disability insurance. Flexible spending account; pet insurance/Rx discounts; free on‑site gym and fitness classes; free identity theft protection. Free student loan repayment and refinancing consultation; professional development and tuition reimbursement; employee referral bonus; free on‑site snacks. Additional Information We are the state's leading choice for workers' compensation insurance, with over 40% of the market share. Our commitment to safety and quality care means we help businesses manage costs and protect employees. We value diversity and inclusion and are proud to have a median employee tenure of 10 years. Our workplace culture has been recognized as one of the best in Texas. #J-18808-Ljbffr Texas Mutual Insurance Company