Field Engineer 3
$20 - $25 per hourAxelon Services Corporation
IT Support Specialist
Pay Rate: $20.00 per hour - $25.00 per hour
Location: Groton/New London, CT
Duration: 12 months - possible extension if needed
Work Mode: Onsite
SPLIT SHIFT: 20 hours on Weekday, 20 hours on Weekend
Must Be a US Citizen
Responsibilities:
- Set up computer hardware and perform basic hardware and software troubleshooting
- Provide support for software, hardware, and networking for desktops, laptops, and servers
- Maintain and support legacy products and core server products
- Perform disk replacement on enterprise storage products
- Install and maintain PCs, software, networks, servers, and peripherals
- Support network products from operational and maintenance perspectives
- Perform installs, moves, adds, and changes as required
- Test and certify PCs, networks, servers, and client-approved applications
- Provide follow-up on problems or escalate as necessary
- Maintain professionalism in actions, demeanor, and dress
- Ensure customer satisfaction throughout service delivery transactions
- Ensure company-specific Service Level Agreements are met and incident and request tickets are updated within the ticketing system
Requirements:
- Minimum 1 year of computer support experience
- Basic hardware and software skills
- Good work ethic and organizational skills
Preferred Skills:
- Experience with installing, diagnosing, maintaining, and servicing computer-related products
- Ability to troubleshoot and repair devices, including reloading and re-imaging PCs/laptops
- Experience with installing and optimizing HW/SW networking products
Vacancy posted 5 days ago
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