Maintenance Supervisor

Job Summary  

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEAD MAINTENANCE. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. 

This involves insuring a safe, secure and comfortable living environment for residents, visitors and staff. LEAD MAINTENANCE will carry out assigned duties in a safe manner and other duties as requested by the property manager. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. 

It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described. 

Responsibilities will include but are not limited to:  

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.  

• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. 

• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and WGA’s standards. 

• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. 

• Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. 

• Maintains an adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines. 

• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. 

• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. 

• Conducts regularly scheduled WGA’s safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance. 

• Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.   

QUALIFICATIONS  

Experience: Position requires at least 3 years’ experience in property maintenance or equivalent field. 

Work Hours: 40 hours per week. Weekends as circumstances warrant; on-call on a rotating basis and for emergencies. 

Equipment Requirement: Required to wear back support belt, wear goggles when working with specific equipment, wear masks and gloves and other safety equipment as tasks dictate. 

Equipment/Machinery/Tools:  

An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools: 

Hand Tools: Various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc. 

Power Tools : Wrenches, grinders, sanders, drills, saws, etc. 

User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders. 

Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc. 

Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc. 

PHYSICAL REQUIREMENTS:  

• Constant need (66% to 100% of the time) to be on feet. 

• Have constant need (66% to 100% of the time) to perform the following physical activities: 

1. Bend/Stoop/Squat/Kneel-Perform routine maintenance/repairs, pick up tools and needed 

equipment. 

1. Climb Stairs Service requests, make ready needs for 2nd and 3rd floor apartments. 

1. Push or Pull-Move equipment, appliances, open and close doors, etc. 

1. Reach Above Shoulder-Perform routine maintenance/repairs, stock and remove 

equipment, parts, etc. 

1. Climb Ladders-Perform routine maintenance/repairs. 

1. Grasp/Grip/Turning-Handle tools and equipment, perform routine 

maintenance/repairs. 

1. Finger Dexterity-Handle tools and equipment, perform routine 

maintenance/repairs. 

• Constant need (66% to 100% of the time) to perform the following physical activities: Lifting/carrying (supplies, replacement parts, ladders, etc.): 

Over 150 lbs.-rare need (less than 1% of the time) 

75 - 150 lbs.-Occasional need (1% to 33% of the time) 

25 - 75 lbs.-Frequent need (33% to 66% of the time) 

1 - 25 lbs.-Constant need (66% to 100% of the time) 

NOTE: Lifting and carrying weights exceeding 50 lbs. is often accomplished with assistance from one or more people. Examples of the heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc. 

VISION REQUIREMENTS  

• Constant needs (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instructions from staff and residents. Constant needs to see small details when performing routine maintenance duties. 

• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property). 

HEARING REQUIREMENTS  

• Constant need (66% to 100% of the time) to communicate with assistants, office staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc. 

SPEAKING REQUIREMENTS  

• Constant need (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors and residents. 

DRIVING/TRAVELING REQUIREMENTS  

• Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "on call" status may occasionally require expedient travel to assigned property at moment’s notice. Pickups and deliveries to the corporate office. 

• Must have a valid driver's license and automobile insurance coverage. 

WORKING ENVIRONMENT  

• Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods. 

• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready. 

• Frequent need (33% to 66% of the time) to work in awkward and confining positions. 

REASONING DEVELOPMENT  

• MODERATE. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally involve minor deviations. Needs ability to think rationally beyond a specific set of instructions. 

Skills & Qualifications:  

• In House -Work Knowledge 

• Sheetrock/paint experience 

• Appliances repair experience

• Basic knowledge in general repairs

• Being able to perform the work without relying on maintenance techs if needed

• Training skills for maintenance technician positions and porters 

• Understanding of Liability and Risk Mitigator 

• Proactive approach in inspection to oversee an arising issue

• Ability to escalate issues for timely and effective problem resolution 

• Available for On Call. Must respond in 1 Hour 

• Able to troubleshoot remotely to support team members 

• Able to put together an order while understanding budget constraints and understanding to escalate needs outside of budget 

• Curb appeal experience

• Manage and Produce quality Make Readies 

• Being able to perform the work without relying on maintenance techs if needed

• Manage and Produce quality Work Order Completion. Minimize callbacks and repeat issues