Accounts Receivable Specialist

You know how to keep outstanding accounts from becoming forgotten accounts. You’re comfortable picking up the phone, getting to the bottom of an issue, and following through until there’s a clear next step.

As an Accounts Receivable Specialist with SERVPRO, you’ll put those skills to work managing customer accounts from invoice through payment or escalation. You’ll work directly with customers and other responsible parties, maintain accurate account information, resolve issues that may be causing delays, and help keep receivables moving.

You’ll also have the opportunity to use your judgment and problem-solving skills when an account needs attention, working with the people involved to understand what’s happening and find a way forward. It’s a role that gives you real ownership of your accounts and the chance to put your experience to good use.

What We Offer

SERVPRO of South Bend provides restoration and disaster-recovery services to residential and commercial customers, backed by the resources and training of a nationally recognized restoration brand.

In addition to a generous salary starting at $22.00 per hour, you can expect:

· Part-time or full-time opportunity with flexible scheduling

· Health, dental, and vision insurance

· Paid time off

· 401(k) with company match

· Paid training

· Opportunities for career progression and professional development

What You’ll Do

· Prepare accurate, timely customer invoices and confirm invoices have been received

· Manage customer accounts and maintain accurate records of payments, discrepancies, commitments, and next steps

· Contact customers, adjusters, mortgage companies, and other responsible parties regarding outstanding balances, payment commitments, and aging accounts

· Work with Operations and management to resolve disputes, missing documentation, insurance issues, and other obstacles to payment

· Complete required collection and escalation steps, including follow-up on missed commitments

· Provide reporting on aging, expected payments, collection risks, and cash receipts

What You Bring

· High school diploma or GED

· Previous accounts receivable, billing, bookkeeping, or collections experience

· Strong telephone communication and customer service skills, with the confidence to discuss outstanding payments professionally and directly

· Strong organization, attention to detail, and the ability to manage multiple open accounts

· Intermediate to advanced computer skills, particularly Microsoft Office, Excel, and Outlook

· Experience with accounting software; QuickBooks Online experience is strongly preferred

· Restoration, construction, insurance claims, or property service experience is also a plus