Sr. Manager, Billing and Accounts Receivable

Job Description:Position Summary:The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions. This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle. The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.Responsibilities:Billing & Invoicing OperationsOversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policiesEnsure compliance with revenue recognition and billing requirementsContinuously evaluate and improve billing processes, systems, and controlsAccounts Receivable & CollectionsLead collections strategy and execution to ensure timely cash receipts and reduction of past-due balancesMonitor AR aging, DSO (Days Sales Outstanding), and other key performance metricsDrive proactive outreach on delinquent accounts and manage escalation processesCollaborate with internal stakeholders to resolve disputes impacting paymentCash ApplicationOversee accurate and timely application of customer paymentsImprove automation and reduce unapplied cash balancesCredit ManagementEstablish and enforce customer credit policies, procedures, and risk frameworksReview and approve credit limits based on financial analysis, payment history, and external credit dataConduct ongoing monitoring of customer creditworthiness and adjust exposure as neededPartner with Sales to balance revenue growth with risk mitigationLead efforts to minimize bad debt through proactive risk assessment and early interventionOversee the evaluation and approval of payment terms and exceptionsTeam Leadership & DevelopmentLead, mentor, and develop a team of billing, AR, and collections professionalsSet performance goals, track productivity, and ensure accountabilityBuild a high-performing, customer-focused team cultureProcess Improvement & SystemsIdentify opportunities for automation, standardization, and scalability across O2C processesSupport system implementations and enhancementsStrengthen internal controls and ensure audit readinessReporting & AnalyticsDeliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracyProvide insights and recommendations to improve cash flow and operational efficiencySupport forecasting and cash planning activities in partnership with FinanceQualifications:Bachelor's degree in Accounting, Finance, or related field7-10+ years of experience in billing, accounts receivable, or order-to-cash functions3-5+ years of leadership experience managing teamsStrong understanding of credit risk management and collections strategiesExperience with Workday preferredAdvanced analytical and problem-solving skillsExcellent communication and cross-functional collaboration abilitiesPreferred Qualifications:Experience in a high-growth or complex billing environment (e.g., SaaS, healthcare, or multi-entity organizations)Track record of driving process transformation and automationFamiliarity with revenue recognition standards (e.g., ASC 606) #J-18808-Ljbffr Reconnus