Senior Trainer Metairie

Senior Trainer

Join the Keesler Federal Credit Union team! Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

We currently do not sponsor work-related visas.

Position: Senior Trainer

Department: Training

Reports To: Training Manager

FLSA: Non-Exempt

Summary: Senior Trainer supports the growth and performance of team members by delivering and maintaining effective training programs across the credit union. This role leads training sessions of the credit unions Core classes, lending training and training for other business units.

Supervisory Responsibilities: None required.

Essential Functions:

• Conducts classroom and virtual training to include teller training and other retail operations training to include projects in support of retail operations and other areas of the credit union.
• Coordinate and conduct training classes for internal corporate training.
• Maintains the Mentorship Program, including tracking participant progress, managing the incentive budget and payouts, conducting certification classes, and updating and maintaining all related training materials.
• Responsible for updates and maintains training materials for training classes as policies, procedures, products, and regulations change.
• Provides updates regarding new & existing team members' progress to training management and team members management as necessary.
• Possesses comprehensive and detailed knowledge and understanding of operating systems, organizational culture, products, services, and procedures to train staff team members at all levels.
• Participates in training videos to include but not limited voiceovers, and acting, etc.
• Represents Keesler Federal as the "subject matter expert" in areas of training expertise and provides support and response to inquiries for team members.
• Attends train-the-trainer sessions to become proficient in training areas outside of current expertise.
• Operates training equipment, including computer, television, Solstice screens, video camera, projector, calculator, etc.
• Demonstrates superior member service skills and acts as a positive role model for all team members.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities: Other duties as assigned.

Knowledge & Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School Diploma, College degree or equivalent preferred (BS or BA in a relevant field)

• Three to five years of training experience.
• Requires excellent organizational skills and the ability to multi-task and manage time efficiently by organizing and prioritizing.
• Effective oral communication and writing/grammar skills are necessary.
• Knowledge of adult teaching techniques preferred.
• Must possess working knowledge of credit union regulations, policies and procedures.
• Must have a foundational understanding of handling monetary instruments, including cash, checks, bonds, cashier's checks, and certified funds, with the ability to accurately follow standard procedures.
• Must be comfortable and effective with presenting in front of a large group of employees at all levels.
• Must be available to travel to branches and other departments as needed for training to include overnight and extended stays. (25% - 35%).

Interpersonal Skills: A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Computer Skills: Proficient in Microsoft applications. Experience with JHA financial institution software a plus.

Certificates, Licenses and Registrations: None required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear; use hands to finger, handle or feel; reach with hands and arms; and stoop, crouch, or kneel. The employee is frequently required to lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of desktop computer is required. The noise level is that of a normal office environment.

Declaration: The human resources department retains the sole rights and discretion to make changes to this job description.