Banquet Server - On Call

BANQUET SERVER

On-Call

Reports to: Banquet Manager, Position is Non-Exempt

WHO WE ARE

Located in the historic Hippee Building in downtown Des Moines, Surety Hotel celebrates the city's past while helping shape its future. Housed in a beautifully restored, 1913 Beaux-Arts landmark and now part of Marriott's Autograph Collection, Surety blends independent character with world-class hospitality. Inspired by the meaning of a surety bond, we make a promise as well; unmatched service, incredible design, and a superior level of hospitality rooted in connection and community. With 137 guest rooms and suites, vibrant gathering spaces, and onsite dining at Mulberry Street Tavern, Surety is both a destination for travelers and a point of pride for the City of Certainties.

WHO YOU ARE
Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. Food and beverage culture are just a part of your identity, as you keep up on new restaurant openings or which restaurants were just named the locals' favorite. Food culture interests you and you love when as the curator of an experience, you nail it. It is in your nature to take care of others. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter.


THE ROLE
The Banquet Server reports to the Banquet Manager and works in a team environment with other F+B professionals, including banquet bartenders, banquet servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time. The Banquet Server will be responsible for creating memorable guest experiences. They will be responsible for the timely and friendly delivery of food and drinks in an event setting. In-depth event menu knowledge is necessary to ensure safe service to guests with allergies and restrictions. All service team members are expected to be reliable and responsible. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand and a willingness to jump in to assist in any situation. The Banquet Server will also actively develop trusting and transparent relationships with their peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group, the Banquet Server will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos are allowed

WHAT YOU WILL DO

• Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
• Assist in all aspects of the guest experience from event beginning to end by extending a friendly greeting, ensuring proper steps of service are adhered to in order to create an exceptional guest experience, executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
• Participate in pre-event line ups
• Simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
• Demonstrate a working knowledge of the event's menu and menu ingredients
• Serve alcohol safely, responsibly, and legally
• Serve food and beverage items based upon the event specifications and the guest's specific requests
• Ensure your prep work area is clean and organized, with the utmost respect for your guests, peers, and equipment
• Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft, utilizing your knowledge of the food and beverage menu to create exceptional dining experiences
• Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed, and communicate promptly with the F+B and Culinary teams to ensure all guests get their food as ordered in timely fashion
• Assist in other areas of the F+B Department as needed

WHAT YOU WILL NEED

• Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
• Minimum of one (1) year experience as a Restaurant or Event/Banquet Server in either a free-standing restaurant, event center or hotel restaurant.
• TIPS Alcohol service certification is preferred
• Must meet local age requirements in order to serve alcohol
• Available to work a flexible schedule including nights, weekends and occasional holidays
• Fluency in English both verbally and non-verbally
• Continuous standing and walking for the entirety of a shift
• Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
• Ability to roll and/or carry tables and chairs
• Lifting and carrying 30 lb. tray, crate or box is occasional
• Negotiating varied floor surfaces is continuous
• Carrying over shoulder is occasional
• Hand and elbow movements for polishing glassware, silver, setting up tables, shaking, pouring and mixing drinks
• Excellent sight and balance needed for negotiating varied floor surfaces
• Handling lighted candles, and handling hot fluids (coffee and tea)
• Must be able to work briefly in extreme temperatures like freezers (-10*F) and kitchens (+110*F)

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.