Sales Coordinator

We are seeking a motivated and results-oriented Sales Coordinator to join our team at Hampton by Hilton Ponce. The Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks and facilitating smooth communication with clients and staff. Our hotel operates 24/7, and team members must be flexible and ready to adapt their schedules based on business demands. Key Responsibilities: Client Communication:

Answer phones and emails, proactively following up with group and corporate clients until contact is established. Group Management:

Book groups, maintain correspondence, check in weekday morning groups, and assist with any needs throughout the morning. Event Coordination:

Maintain the master events schedule to ensure all upcoming events are properly documented and organized. Database Management:

Develop and manage all sales databases, ensuring they are updated accurately and efficiently. Office Administration:

Ensure smooth office operations and administration, providing support to the sales department as needed. Guest Reception:

Welcome guests to the sales office and address general inquiries promptly, extending beyond the capabilities of the voicemail system. Reporting Support:

Provide word processing support to Sales Managers for special reports and presentations as required. Document Coordination:

Coordinate all credit card authorization forms, rooming lists, group arrival details, direct bill applications, and tax-exempt forms. Account Research:

Assist the sales team by researching and prospecting new accounts for potential business opportunities. Scheduling Support:

Help schedule new client visits for sales representatives and arrange travel accommodations when necessary. Contract Preparation:

Prepare and type contracts for client agreements. Site Tours:

Conduct site tours for potential clients, showcasing the hotel’s offerings and facilities. Market Research:

Conduct internet market research to identify potential leads and opportunities. Sales Outreach:

Make sales calls and send out sales kits and brochures to prospective clients. Qualifications: Previous experience in hospitality in roles like guest services, reservations or sales, and/or customer service is required. Proficient in computer programs including Microsoft Word, Outlook, Excel, and PowerPoint. Strong communication and interpersonal skills, demonstrating diplomacy, tact, and a customer-focused approach. Professional phone manner with the ability to interact effectively with staff, guests, the media, high-profile clients, and external parties in both Spanish and English. Exceptional organizational and time management skills, with proven ability to prioritize and manage multiple tasks, projects, and deadlines effectively. Fully bilingual in Spanish and English to facilitate communication with a diverse clientele. Why Join Us? Become Part of Our Dynamic Team:

Join a fun and supportive crew dedicated to delivering exceptional service and creating memorable experiences for our guests. Empower Your Growth:

Take advantage of extensive opportunities for professional development and advancement within the culinary and hospitality industries, nurturing your skills and career aspirations. Celebrate Diversity and Inclusion:

Experience a vibrant workplace where diverse perspectives are welcomed, and every team member contributes to an inclusive culture. Thrive in Collaboration:

Engage in a collaborative environment where your ideas and contributions are valued, fostering creativity and innovation. Join Us in Making WOW Moments:

Be part of a team that prioritizes excellence, growth, and the creation of unforgettable hospitality experiences. Equal Employment Opportunity (EEO) Disclaimer:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate and encourage diversity, and we are dedicated to creating an inclusive environment for all employees.