Server (Full Time)

Job Description

Job Description

Description:

About the Position

The Server will perform duties in a conscientious, customer-service oriented manner to ensure a high-quality member/ guest experience and that customer needs are consistently exceeded.

As with all positions, the position will continually exemplify and promote the core values, mission and culture of the Grey Oaks Country Club team.

This position reports to the Assistant Food and Beverage Directors.

About Grey Oaks Country Club

Grey Oaks Country Club is one of Florida’s premier private clubs, enriching the lives of its members by delivering outstanding experiences within a welcoming, beautifully maintained community. Established in 1993, Grey Oaks encompasses the Grey Oaks and Estuary neighborhoods and features 54 holes of championship golf supported by world-class amenities, including:

• 63,000 sq. ft. East Clubhouse
• 12,000 sq. ft. Golf Pro Shop & Golf Performance Center
• 30,000 sq. ft. Wellness Center
• Sports Center & Pool Café with indoor/outdoor dining
• 20,000 sq. ft. Estuary Clubhouse with dining, locker rooms, and pro shop
• Grey Oaks earned Platinum Club of America recognition in 2021 and employs more than 250 dedicated professionals committed to delivering unparalleled hospitality.

About You

You are an outgoing and personable professional and you have a desire to excel in the hospitality industry. You understand and live by the concept of being a “team player”, making sure that collaboration is essential to your success, as well as the success of those you work with. At the same time, you have enough experience and strength to ensure the right thing is being done. You care innately about people, and your goal is to please your customers and fellow employees. “It’s not in my job description” is not part of your professional vocabulary.

Most importantly, your values align with the values and culture of our members and our Club. Those values are on display every day and displayed with every decision you make.

Requirements:

• Learns and follows the restaurant’s service standards to ensure guests and customers receive a high level of service and have an enjoyable experience.
• Provides immediate attention to all members / guests upon seating.
• Takes food and beverage orders from members /guests, enters orders into the POS system for the kitchen and informs cooks of any special cooking instructions.
• Serves meal by placing dishes by course in front of each person; serves food from left of guest, beverage from the right.
• Checks back with customers to ensure customer satisfaction; replenishes water and butter as necessary.
• Remove soiled dishes as soon as the customer is finished.
• Makes suggestions for dessert, coffee, and wine and after dinner drinks, takes order and serves.
• Verifies accuracy of prices and customer number on each check before presenting the bill to the member for signature.
• Closes out completed check in POS system.
• Keeps tables, dining room and bus station clean and tidy.
• Advises manager of any customer complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Observes safety and security procedures and uses equipment and materials properly and ensures that we provide a safe workplace for our team.
• All other duties as assigned by management.

Knowledge, Skills, and Qualifications

• Minimum two years’ serving experience in a hospitality setting. Wine, beer and cocktail knowledge a plus. Point-of-sale computer experience is desirable.
• Ability to interact with members/guests, coworkers, and management in positive, supportive, cooperative ways.
• Willingness to work at peak hours, which may include evenings, weekends and holidays.
• Knowledge and ability to effectively communicate
• Ability to work in a fast-paced, customer service-oriented environment, perform duties under pressure, and in a timely manner.

Compensation & Benefits

• Grey Oaks offers a competitive compensation package, including:
• 401(k) plan with generous employer match
• Comprehensive health, dental, and vision benefits
• A positive, team-oriented work environment
• Opportunities for professional development alongside top industry professionals

Grey Oaks is an Equal Opportunity Employer and Drug-Free Workplace