Field Service Engineer

Field Service Engineer – Autonomous ForkliftsAre you ready to deliver hands-on technical expertise in the autonomous forklift industry? Rivers Agile is looking for a skilled and driven Field Service Engineer to join our team, supporting a project with one of our clients. In this role, you will be responsible for installing, servicing, and optimizing advanced autonomous forklift systems at customer sites across the country. These systems combine mechanics, pneumatics, hydraulics, electrical engineering, and controls technology, making this an exciting opportunity for an engineer who enjoys solving technical challenges while working closely with customers.What you'll be doingPrepare and execute installation and service projects for autonomous forklift equipmentCarry out preventive maintenance, inspections, and repairs to maximize uptime and reliabilityTroubleshoot complex mechanical, electrical, pneumatic, hydraulic, and controls-related issues on-siteLead and coordinate local teams during larger installation and commissioning projectsProvide clear communication and progress updates to customers throughout project executionTrain customer operators and maintenance teams on equipment operation and best practicesDeliver structured technical feedback and improvement suggestions to internal engineering and R&D teamsComplete accurate service reports and project documentationAbout YouYou are a hands-on and customer-focused engineer who enjoys working independently in the field while remaining closely connected to your team. You thrive in technically challenging environments and take pride in delivering high-quality service and support.This role is designed for an early-to-mid-career generalist with strong troubleshooting instincts who enjoys travel — not a "unicorn" expected to already be an expert roboticist, software engineer, and project leader all at once. You'll be supported by structured onboarding, an always-available knowledge base, and on-demand access to senior engineers so you can grow into the role rather than needing to know everything on day one.You'll bring:Strong troubleshooting and problem-solving skillsA proactive and flexible mindsetExcellent communication and customer relationship skillsThe ability to work independently and manage priorities effectivelyA collaborative approach and willingness to share knowledge with colleaguesEnthusiasm for travel and field-based workExperience & EducationTechnical qualification in Mechanical, Electrical, or Mechatronics EngineeringExperience working with industrial or automated equipment, preferably within manufacturing, warehousing, or logistics environmentsStrong mechanical aptitude with electrical troubleshooting capabilityExperience with pneumatics, hydraulics, and automation systems is an advantageAbility to read and interpret technical drawings and schematicsGood English communication skills (written and spoken)Valid driving licenceTraining & SupportStructured initial training combining technical fundamentals with hands-on shadowing of experienced senior engineersOngoing support while deployed, including a self-service knowledge base and a remote troubleshooting tool that connects you with senior engineers when neededContinuous training and specialist development opportunities throughout your deploymentTravel & Working EnvironmentApproximately 60% travel, with deployments across customer sites nationwideMix of on-site customer support, installations, maintenance, and office-based preparation/reportingTravel schedules planned in advance where possible to support work-life balanceOpportunities for ongoing technical and personal development through training and mentoringWhat's in it for youA dynamic and highly technical field-based roleOpportunity to work with advanced autonomous forklift technologiesContinuous training and specialist development opportunitiesA supportive and experienced engineering team environmentNationwide exposure through client-based deploymentsThe chance to make a direct impact on customer performance and production reliabilityWho we areRivers Agile is hiring for a project with our clients, delivering field engineering expertise and innovative solutions that improve efficiency, safety, and reliability for organizations adopting autonomous forklift technology.