General Manager

General ManagerAmerican Golf is a trusted leader in golf hospitality, known for elevating the game and the communities around it. We bring deep expertise in golf operations and club culture, paired with a genuine commitment to creating welcoming, memorable experiences for every guest and member. Our teams take pride in course care, exceptional service, and thoughtful environments that invite people to play, connect, and feel at home. We believe golf is more than a sport, it's a place where relationships grow, traditions thrive, and everyone is part of the community.Job Purpose: The General Manager is responsible for the overall leadership, financial performance, and operational excellence of the club. This role oversees all aspects of the business, including member and guest experience, staff leadership, revenue generation, financial management, compliance, and community relations. The General Manager partners closely with department leaders, company leadership, the Regional Director, and ownership to execute the club's business plan, achieve financial objectives, and maintain high standards of service, safety, and accountability.Responsibilities:Serve as the primary leader and ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding communityMaintain visibility and open communication through daily walkthroughs and regular engagement with members and guestsAddress member and guest concerns promptly and professionally to drive satisfaction, retention, and loyaltyOperate the club in a fiscally responsible manner in alignment with approved budgets and ownership expectationsOversee Profit & Loss performance, including revenue, labor, cost controls, and inventory managementReview financial reports, general ledger activity, accounts payable, and accounts receivable on a regular basis to ensure accuracy and timely follow-upMonitor inventory levels across merchandise, food, and beverage to balance service quality and cost efficiencyDrive revenue growth by acting as the sales leader for the club, including oversight of reservations, tee sheets, utilization, and pricing integrityAnalyze demand patterns and initiate promotional, demand-management, and demand-creation strategiesSupport membership growth, event sales, and utilization through strategic outreach and relationship buildingRecruit, hire, train, develop, and retain a diverse, high-performing management and hourly teamProvide clear direction, coaching, performance feedback, and corrective action when necessaryLead weekly department head meetings and bi-monthly all-staff meetings to ensure alignment and accountabilityServe as a role model by demonstrating the professionalism, work ethic, and values expected of all American Golf employeesPartner closely with the Superintendent, Food & Beverage Director, and department heads to ensure operational excellence and adherence to American Golf standardsEnsure the club operates in compliance with all applicable federal, state, and local laws and regulationsEnforce all safety, health, and sanitation standards across the propertyOversee facility condition and maintenance to ensure a safe, welcoming, and well-maintained environmentAct as the club's community liaison by engaging with local organizations, special interest groups, and partners to support membership and event growthMaintain strong working relationships with ownership and represent American Golf Corporation professionally and transparentlyPerform other related duties as assigned to support business needs and organizational objectives4-year college degree or equivalent experience requiredQualifications:Minimum of 5 years of Manager experience in the golf industryMinimum of 5 years' experience working in the golf industryPGA or LPGA certification preferred1–2 years of experience managing food and beverage operations of $1M or more2–3 years of experience managing financials, including P&L statementsProven ability to develop and execute financial and operational plansStrong leadership, communication, and organizational skillsExperience conducting performance evaluations and managing employee relationsProficiency in Microsoft Word, Excel, PowerPointExperience with CRM systems, Point of Sale systems, and timekeeping platforms (ADP/Kronos preferred)Familiarity with collaboration tools such as MS Teams, Zoom, and WorkplaceWorking knowledge of social media platforms including LinkedIn, Facebook, Instagram, TikTok, and othersWorking Conditions:Work schedule varies based on business needs; evenings, weekends, and holidays are requiredPhysical requirements include standing, walking, bending, reaching, lifting, pushing, and pulling up to 50 poundsVision requirements include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focusExposure to outdoor weather conditions, moving mechanical parts, cleaning chemicals, electrical components, and moderate noise levelsAmerican Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.