Case Manager Immigration Bilingual Spanish

Benefits Information Paid Time Off Paid Holidays 401(k) Matching Health Insurance Vision Insurance Life Insurance Health Savings Account Tuition Reimbursement Employee Discount Reduced Tuition Rates Disability Insurance Employee Assistance Program 401(k) Pet Insurance Dental Insurance Paid Training Flexible Spending Account The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Opportunity Employer Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Qualifications Minimum Requirements: High School Diploma or GED required. Bachelor’s degree preferred. Two years of customer service or case management experience required. Bilingual Spanish required. Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits. US citizenship required. Ability to receive client’s approval to work on contract required. Must live in the US 3 of the last 5 years (military and study abroad included). Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials. Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations. Attention to detail. Problem solving ability. Ability to deal with multicultural contacts with sensitivity. Basic computer skills. Ability to work with computers and the necessary software typically used by the department. Working Conditions: Encountered on a regular basis as part of the work this job performs. Typical office environment. Some local travel is required. Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine. Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants. Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry. Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits. Responsibilities Summary: Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities: Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations. Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records. Pay Pay USD $23.96/Hr. #J-18808-Ljbffr The GEO Group