Customer Service Representative
$17.25 per hourKelly
Customer Service Representative
Call Center / Customer Service Representatives needed in Naperville, Illinois
Temporary to hire job opportunity!
Salary/Pay Rate/Compensation: $17.25/hour to start (will increase to $18.25/hr + commission following training)
This role is 100% in-office.
Shift: Monday-Friday (10:30am-7:00pm). MUST be able to train Monday-Friday (8:00am-4:30pm) for the first 5 weeks.
Why You Should Apply To Be An Onsite Contact Center Sales Representative:
- Competitive base pay, with higher rates for bilingual Spanish speakers.
- Opportunity to earn additional incentives such as performance-based bonuses and sales commissions.
- Join a positive, results-driven culture that values your contributions and ideas.
- Work with a team that's passionate about promoting home warranty and energy-related products.
- Gain valuable experience with industry-leading CRM tools in a growing organization.
What's A Typical Day As An Onsite Contact Center Sales Representative? You'll Be:
- Engaging with customers via phone and online to promote home warranty and energy-related products.
- Making outbound calls and handling inbound inquiries with professionalism and enthusiasm.
- Understanding customer needs and offering tailored solutions to drive sales and satisfaction.
- Meeting and exceeding individual and team sales goals.
- Maintaining accurate records in the CRM system and staying current on product knowledge.
- Collaborating with teammates and sharing best practices to enhance performance.
- Contributing to a positive workplace culture that reflects company values.
This Job Might Be An Outstanding Fit If You:
- Have at least 3 years of customer service or sales experience, ideally in a contact center environment.
- Demonstrate proven success in upselling, cross-selling, and consistently meeting or exceeding sales targets.
- Possess strong communication skills across verbal, written, and digital platforms.
- Are experienced with CRM tools such as Salesforce or HubSpot.
- Adapt quickly, learn new information with ease, and thrive in a dynamic, fast-paced setting.
- Are a team player with a positive attitude and a passion for helping others.
- (Preferred) Have experience in home warranty or utility services, knowledge of HVAC systems, or are bilingual in Spanish.
- Hold a High School Diploma or GED.
- Are comfortable with basic computer literacy and Microsoft Office Suite.
Vacancy posted 1 day ago
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