Future Opening: Customer Retention Specialist - State Farm Agent Team Member

Customer Retention SpecialistAt Vonnie McDonald - State Farm Agent, we are proud to be a trusted State Farm agency committed to helping our community protect what matters most. Our team is driven by values of integrity, personalized service, and teamwork. We believe that our success comes from the dedication and passion of every team member, and we strive to create a supportive environment where everyone can grow professionally and personally. If you're motivated, eager to learn, and passionate about helping people, we'd love to have you join us as we make a difference—one client at a time.Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.Responsibilities:Communicate with existing customers regarding renewals and coverage options.Review accounts and assist with updates or changes as needed.Identify opportunities to enhance customer satisfaction and engagement.Maintain accurate records and documentation of interactions.Collaborate with team members to meet retention and outreach objectives.Qualifications:Strong interpersonal and problem-solving abilities.Effective communication and listening skills.Detail-oriented with a focus on customer experience.Previous experience in customer service or account management preferred.Must be able to obtain applicable state insurance licenses.Compensation: $15.00 - $20.00 per hourWe are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.About Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Crop Insurance, Health Insurance, and Renters Insurance.Our office is located in Lancaster, OH.I am a proud graduate of Ohio University.If you want a career, not a job, then we encourage you to apply.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.