Customer Care Specialist

Job Opportunity At Fields Mercedes Benz Of Orland ParkFields Mercedes Benz of Orland Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.This full-time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.ResponsibilitiesTools & Systems: Dealership CRM systems, scheduling software, and call center platformsPerformance Metrics: Call quality, appointment accuracy, and customer satisfaction scoresInbound CallsSchedule service appointmentsAssist with alternate transportation needsAnswer basic service and pricing questionsProvide parts and labor pricing informationCoordinate recall appointmentsDirect customers to the correct departmentOutbound CallsPerform friendly "missed appointment" service follow-up callsSchedule recalls and tele-serviceContact customers regarding special parts ordersQualificationsExcellent communication and active listening skillsA genuine passion for helping customersComfort with computers and the ability to learn new systems quicklyA positive attitude and a team-first mindsetWhat We OfferBenefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.AdditionallySupportive team environment that encourages growth and celebrates successOpportunities for advancement within the Fields Auto GroupA culture built on respect, fairness, and open communicationThe excitement of working with luxury automotive brands in a company that truly values peoplePhysical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.