Community Health Worker - CRC

Job Description

Job Description

Community Health Worker – CRC

Job Summary : The Community Health Worker (CHW – CRC) with Choptank Community Health System (CCHS) is responsible for acting as a bridge between healthcare providers, community services, and patients to increase colorectal cancer screening rates among Choptank Community Health patients. Using culturally responsive, patient‑centered strategies, the CHW supports patients in understanding the importance of colorectal cancer screening and assists them in overcoming barriers to screening completion through education, reminders, navigation, and care coordination.

This position focuses on targeted outreach, patient reminders, and navigation activities to ensure appropriate implementation, utilization, and data capture related to colorectal cancer screening at the clinic level. CHW-CRC works closely with clinic teams, population health staff, and providers to support screening workflows and improve preventive cancer care outcomes.

This is a non-exempt, full-time position in pay grade 3 with the pay range of $19.14 - $24.88. The Community Health Worker - CRC - reports directly to the Director of Quality & Population Health. This is a grant-funded position.

Required Skills/Abilities:

• Must be able to work independently and have excellent problem-solving skills to provide patients with optimal assistance.
• Excellent communication and interpersonal skills with the ability to work well under stressful conditions to effectively interact with patients, families, and various programs when obtaining necessary information.
• Must have working knowledge of medical terminology and word usage to ensure accurate referrals and concise, detail-oriented performance to ensure optimum referral tracking and follow up.
• Basic computer skills, including Word, Excel, and Outlook
• Must maintain a high level of confidentiality.
• Must have own transportation and ability to travel to CCHS sites on a weekly basis.

Education and Experience:

• High school graduate or equivalent.
• CHW or Social Work background preferred.
• CHW certification will be required but can be obtained after starting employment.

Working Conditions and Physical Requirements:

• Primarily office-based work
• Occasional travel

Standards of Behavior:

• Commitment To Service
• Respect
• Quality
• Teamwork
• Patient Focus
• Integrity
• Accountability
• Caring & Compassion
• Professionalism
• Listening & Responding
• Safety
• AIDET

Job Related Competencies:

• Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.
• Attention to Detail - The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
• Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Commitment to Community:

Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by:

• Prioritizing access for all individuals;
• Offering ongoing training for staff to promote health awareness, preventive measures
• and early detection for the varied patient population on the Eastern Shore;
• Actively engaging with patients, families and staff;
• Fostering a workplace culture in which everyone is treated with dignity.

Duties/Responsibilities:

• Provides targeted outreach to patients overdue or at risk for colorectal cancer screening
• Educates patients on colorectal cancer prevention and screening options using culturally and linguistically appropriate approaches
• Conducts patient reminders (phone, text, mail, or in‑person) to support screening completion
• Assists patients with scheduling screening appointments and addressing barriers such as transportation, health literacy, fear, or access issues
• Provides patient navigation support across the screening continuum, including follow‑up for abnormal results as directed by clinical staff
• Collaborates with clinic teams and Population Health staff to ensure proper screening workflow implementation
• Supports accurate documentation, tracking, and data capture related to cancer screening activities
• Participates in team meetings, quality improvement efforts, and grant reporting support as needed
• Assists patients navigating the health system by connecting patients with needed services, filling out paperwork, and providing non-directive emotional support.
• Improves quality of care by aiding communication between provider and patient to clarify cultural practices and to promote wellness by providing culturally appropriate health information to patients and providers.
• Regular, reliable attendance is a requirement of this job.

Benefits:

• Tuition and education assistance
• Certification scholarships available
• Paid holidays (9)
• Flexible paid time off and vacation scheduling
• 403(b)
• 403(b) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Dental insurance
• Vision coverage
• Life insurance
• Referral program
• Employee wellness program
• Discretionary Bonuses

Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.