Claims Supervisor

Job Description

Job Description

RLX Overview

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

Please note: Our corporate headquarters is currently located in the Ballantyne area of Charlotte, NC, but will be relocating to Rock Hill, SC in the next few months.

Role Overview

• Mission: The Claims Specialist directs and coordinates all daily operations of the Claims Team and claims. They provide vision and leadership in long-range planning to ensure the team's success. The ideal candidate must have a proven ability to manage conflict, stress, and crisis situations through effective problem-solving and mediation skills.

• Objective: This role oversees and enforces established policies, procedures, and guidelines related to claims. Additionally, the Claims Specialist serves as the primary point of contact for the outsourcing partner claims team.

• You are an experienced specialist with expertise in property claims administration.

• Drives for Results: You have a proven track record of executing key processes and achieving KPIs.

• Decisive Leader: You excel at making high-quality decisions consistent with standard operating procedures.

• People-First Operator: You know that culture drives performance. You are an empathetic leader who builds, mentors, and empowers high-performing teams.

• Communicator & Influencer: You can effortlessly communicate the claims processes to stakeholders at multiple levels.

• Provide day-to-day leadership and management to ensure the company’s mission and core beliefs are upheld.

• Develop business strategies to ensure consistent claims processes align with clients, guests, and carrier needs.

• Manage escalations related to the claims process and ensure timely resolution.

• Develop forms, tools, reports, training materials, and processes to enhance company efficiency and risk management.

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Effectively manage the team through clear, direct, consistent, and respectful communication.

• Maintain accurate records of performance and productivity.

• Handle employee complaints.

• Foster a success-oriented, accountable environment within the company.

• Supervise outsourcing partner work product

• Delegate and assign work among the team.

• Make independent decisions using discretion and judgment.

• Perform other duties as assigned

• Must have a college degree or equivalent experience.

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software.

• Call center experience is a plus.

• Ability to multi-task and work in a fast-paced office setting.

• Ability to inspire and motivate others to perform well, accept feedback, delegate work assignments, grant authority to work independently, set expectations, and monitor delegated activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 50 pounds. This position may require extended work hours and travel.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.