Analyst, MarTech Partnership Operations

Exceptional Hospitality Starts with You This role is based at our corporate office in Dallas, TX This is your chance to be part of Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As an Analyst, MarTech Partnership Operations, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the Marketing Technology and Enablement team reporting to the Manager, MarTech Operations & Partnerships, you will support customer and partner experiences by helping intake, organize, prioritize, and deliver MarTech enhancements, platform operations, and integration readiness across Hilton's digital and loyalty ecosystem. Through these technology-driven capabilities, you will help strengthen Hilton's ability to engage customers and members in meaningful, connected ways while enabling internal teams and external partners to operate with greater clarity, consistency, and efficiency. What you'll do during a typical day: Support MarTech enhancements, loyalty partnership operations, partner inquiries, and issue resolution from intake through follow-up. Manage Salesforce support queues, including categorization, routing, SLA monitoring, escalations, and status updates. Maintain Airtable, Jira, Confluence, and related trackers so priorities, owners, dependencies, decisions, and status are clear. Support release readiness, UAT coordination and operational handoffs Analyze Salesforce, Airtable, Jira, Splunk, Power BI, API/batch reporting, and partner data to identify partner health trends, issue themes, and operational insights. Create and maintain SOPs, training materials, support plans, onboarding guides, and operational runbooks. How you'll collaborate with others: Partner with MarTech Operations, Loyalty, Product, Technology, Analytics, Security, Legal, Hotel Operations, and external partners to support intake, readiness, triage, and delivery. Align stakeholders on requests, releases, certificate rotations, support issues, dependencies, decisions needed, and next steps. Collaborate with management to improve support workflows, SOPs, guides, and knowledge-base content. Deliverables you'll take ownership of: Salesforce and Airtable operations, including queue hygiene, intake categorization, prioritization support, SLA visibility, escalations, and status reporting. Operational reporting and dashboards that surface partner health, volume, trends, issue themes, and leadership-ready insights. Partner onboarding, post-launch, and ongoing maintenance support, including release readiness, certificate rotations, IP allowlisting, cybersecurity review diagrams and artifacts, Salesforce intake, Jira ticket management, testing artifacts, checklists, release notes, handoff documentation, and completion evidence. Create AI and automation opportunities that streamline repetitive workflows, updates, triage, recaps, SOP drafts, and routine follow-ups. What It Takes to Make the Stay You have these minimum qualifications: One (1) year of experience in operations, marketing operations, technology support, partnership support, project coordination, business analysis, or related work Experience coordinating stakeholders, tracking action items, documenting follow-ups, and communicating status clearly Experience with support, workflow or collaboration tools such as Salesforce, Jira, Confluence, Airtable, or similar platforms Experience with reporting applications such as Excel, Power BI or similar Experience with technology support (including: APIs, batch files, data flows, partner integrations, technical operations, AI, or automation concepts) Work hybrid schedule in Dallas, TX office It would be useful if you have: Experience in loyalty, hospitality, travel industries SQL experience or demonstrated ability to query, analyze, and summarize structured data Experience creating SOPs, training materials, support playbooks, user guides, or knowledge-base content Exposure to Agentic AI, prompt design, low-code automation, Microsoft Copilot, Claude, Power Platform, or similar tools How We'll Help You Thrive At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personal #J-18808-Ljbffr Hilton