Guest Experience Associate

Job Description

Job Description

Guest Experience Associate – Luxury Hospitality San Diego, CA | $20/hour + Unlimited Monthly Commission
Luxury Cars. Private Aviation. Five-Star Service.Go Rentals is hiring a Guest Experience Associate (Carcierge) to deliver personalized, white-glove service to private aviation guests, executives, high-profile travelers, and luxury clientele.
This isn't your typical rental car position. You'll work in a high-end aviation and hospitality environment , creating seamless experiences and building relationships with guests who expect exceptional service.
Why Go Rentals?When you join our team, you'll enjoy:

• $20/hour + unlimited monthly commission
• Comprehensive benefits including medical coverage, 100% employer-paid dental and vision, and a 401(k)
• Paid time off including vacation, sick time, holidays, and birthday leave
• Employee discounts & perks including auto rentals, vehicle purchase programs, pet insurance, and View email address on ziprecruiter.com
• Professional development and training with opportunities to grow in hospitality, service, and sales
• The opportunity to work with luxury vehicles, private aviation guests, and high-end clientele

What You'll DoAs a Guest Experience Associate, you'll be the face of Go Rentals and a trusted point of contact throughout the guest's rental experience.
You'll:

• Welcome guests and provide personalized, attentive service
• Coordinate seamless vehicle arrivals and departures
• Anticipate guest needs and quickly resolve requests
• Build relationships with guests, aviation partners, and local teams
• Maintain Go Rentals' standards for presentation, professionalism, and attention to detail
• Identify opportunities to enhance the guest experience while earning uncapped commission

Who We're Looking ForYou may be a great fit if you:

• Have experience in hospitality, guest services, luxury retail, sales, hotels, resorts, restaurants, or other customer-facing environments
• Enjoy working with people and creating memorable experiences
• Are polished, professional, and detail-oriented
• Thrive in a fast-paced environment
• Communicate confidently and professionally
• Take pride in going above and beyond for your guests

Luxury hospitality experience is a plus, but exceptional customer service is what matters most.
Ready to Elevate the Guest Experience?Bring your hospitality mindset, attention to detail, and personality to a team known for delivering an elevated level of service.
Apply today to join Go Rentals in San Diego. Responsibilities

• Ensure each and every guest entering the FBO/hotel has an exceptional experience
• Answer incoming guest telephone calls in a courteous and professional manner
• Negotiate rental contracts with guests  
• Open and close rental contracts; ensuring all required client paperwork is complete and accurate
• Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner  
• Assist all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person  
• Understand and communicate information regarding Go Rentals products, services, and policies to new and existing clients  
• Ensure that all cars are cleaned by the close of business; wash and detail vehicles as needed  
• Prepare and present vehicles for guest rental; ensuring each vehicle is thoroughly cleaned
• Perform pick‐up and drop‐off service for guests either renting or returning vehicles
• Grow and expand guest base by building and maintaining rapport with key guests, identifying new guest opportunities, and delivering exemplary guest service

Required Skills

• Minimum of a high school diploma or GED equivalent  
• Valid unrestricted driver’s license  
• Must have one to two years of driving experience and be insurable  
• Experience in sales and customer service  
• Must be 21 years of age or older  
• Excellent communication skills  
• Experience in aviation, auto rental, guest services, or hospitality, preferred
• Willingness to travel for extended periods  
• Smartphone/tablet/technology savvy, preferred
• College degree, preferred
• Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.

PAY RANGES:  Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

EEO STATEMENT: Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.

AT-WILL EMPLOYMENT DISCLAIMER: Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

JOB DESCRIPTION DISCLAIMER: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.

BACKGROUND AND DRUG CHECK NOTICE: Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations.  Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.