Association Member Engagement Specialist

Job Description

Who We Are

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The International Warehouse Logistics Association (IWLA) is the only trade association dedicated to serving warehouse-based third-party logistics providers across North America. As IWLA continues to expand its member engagement programs, educational offerings, and events, we are investing in the people, technology, and processes that help deliver exceptional member experiences.

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Who We Seek

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We are looking for an energetic, relationship-oriented Membership Engagement Specialist who enjoys connecting with people, creating exceptional experiences, and helping members get the most value from their association membership.

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What You Will Do

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• Welcome and onboard new members.
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• Conduct outreach to new, existing, and at-risk members.
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• Support membership retention initiatives and renewal campaigns.
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• Promote participation in events, councils, committees, webinars, and educational programs.
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• Serve as a professional point of contact for member inquiries.
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• Maintain accurate records within the AMS.
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• Assist in planning and executing conferences, workshops, webinars, and special events.
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• Coordinate registration, attendee communications, and logistics.
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• Monitor member participation and engagement trends.
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What You Will Need

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• Bachelor’s degree or equivalent experience.
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• 2–5 years of experience in membership, customer service, event management, nonprofit, association management, hospitality, or a related field.
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• Outstanding communication and relationship-building skills.
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• Strong organizational and project management abilities.
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• Proficiency in Microsoft 365 applications.
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What We Offer

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A dynamic role supporting member growth, engagement, and industry-leading events, professional development opportunities, competitive benefits, and a collaborative culture.