Client Service Representative - Blue Hill, ME

Client Service Representative (CSR) Maine Coast Veterinary Hospital & Deer Isle Veterinary Clinic are Hiring a Client Service Representative (CSR)! Position Details Role: Client Service Representative (CSR) with Opportunity for Cross-Training in Veterinary Support Roles Status: Part-time Compensation: Competitive and based on experience Schedule: Thursdays and Fridays, 20hrs/week Locations: Maine Coast Veterinary Hospital in Blue Hill, ME, and Deer Isle Veterinary Clinic in Deer Isle, ME Benefits Highlights Financial Rewards that Grow with You: Competitive compensation based on experience, with opportunities to grow your skills and responsibilities over time Wellness & Peace of Mind: Paid time off and employee pet-care discounts, with benefit eligibility based on employment status and hours worked Professional Growth & Recognition: Continuing education, hands-on cross-training, career development, and opportunities to learn veterinary support skills alongside our medical team Lifestyle Perks You'll Appreciate: A supportive, collaborative team environment where your contribution matters and your professional growth is encouraged Do you love helping people, caring for animals, and being part of a team that genuinely supports one another? Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic would love to meet you! We're looking for a compassionate, organized, and motivated Client Service Representative (CSR) to join our growing team. This role is about much more than answering phones and scheduling appointments. Our CSRs are at the heart of the client experience, helping pet owners navigate everything from routine wellness visits to urgent and emotional situations with professionalism, empathy, and kindness. We're also looking for someone who is excited to learn. For the right candidate, this position offers opportunities to cross-train in veterinary support responsibilities and gain hands-on experience working alongside our medical team. If you're interested in building a long-term career in veterinary medicine, this is a great place to grow. Why You'll Love It Here A supportive, collaborative veterinary team Full-time and part-time opportunities Opportunities to cross-train beyond the front desk Hands-on exposure to veterinary support and patient-care responsibilities Continuing education and professional development opportunities A workplace that encourages learning and career growth Employee pet-care discounts Paid time off for eligible employees The opportunity to make a meaningful difference for pets and the people who love them What You'll Do Welcome clients and patients with warmth, compassion, and professionalism Schedule appointments and help coordinate patient care Answer phones, emails, texts, and client inquiries Support clients during routine, urgent, and emotionally challenging situations Maintain accurate and up-to-date client and patient records Support patient check-in and checkout processes Process payments and assist clients with billing questions Communicate effectively with veterinarians, technicians, and fellow support team members Help keep reception and other client-facing areas clean, organized, and welcoming Stay organized while managing multiple priorities in a busy veterinary environment Contribute to a positive, supportive, and team-focused hospital culture Opportunities to Cross-Train & Grow Depending on your experience, aptitude, interests, and hospital needs, you may have the opportunity to cross-train in veterinary support areas such as: Animal handling and restraint Patient-care support Treatment and nursing assistance Surgical and procedural preparation Kennel and husbandry care Medical record support These cross-training opportunities can help you build practical veterinary skills, learn directly from the medical team, and explore a long-term career path in veterinary medicine. What You'll Bring A friendly, compassionate, and professional demeanor Excellent communication and customer service skills Ability to remain calm and helpful in busy or emotionally charged situations Strong attention to detail and organizational skills Comfort using computers, phones, and technology systems A dependable, adaptable, and team-oriented attitude Passion for helping animals and the people who love them Interest in learning new skills and growing within a veterinary hospital environment Customer service, reception, hospitality, healthcare, or animal-care experience is preferred Veterinary, medical office, or animal shelter experience is a plus, but not required The Extras You'll Actually Feel Opportunities to move beyond traditional front-desk responsibilities and expand your skill set Hands-on learning alongside veterinary professionals Continuing education opportunities Cross-training and career development Employee pet-care discounts A team that values your ideas, growth, and contribution The chance to support clients during some of the most important moments in their pets' lives A workplace where helping each other is part of how we provide exceptional patient care Benefits You Can't Beat Benefits may vary based on employment status, scheduled hours, and eligibility. Financial Benefits Competitive pay based on experience Opportunities for professional growth and expanded responsibilities Wellness Benefits Paid time off for eligible employees Employee pet-care discounts Workplace Benefits Continuing education opportunities Cross-training and career development opportunities Hands-on learning alongside the veterinary medical team Supportive and collaborative team environment Lifestyle Benefits Full-time and part-time opportunities A team-focused workplace committed to developing its people Opportunities to build a meaningful, long-term career in veterinary medicine Join Our Team! At Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic, we're committed to providing exceptional care for our patients while creating a supportive, collaborative workplace for our team. We believe in developing our people, encouraging growth, and creating an environment where everyone can contribute to improving the lives of pets and their families. If you're looking for a position where you can make a difference, learn new skills, and become part of a team that truly cares, we'd love to hear from you. Apply today with your resume and a brief introduction telling us why you'd be a great fit for our team! Diversity, equity, inclusion, and belonging are core values at Maine Coast Veterinary Hospital, Deer Isle Veterinary Clinic, and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That's why we're committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential. New Baltimore Animal Hospital