Bartender

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. Overview The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory. Responsibilities Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Process guests’ checks collect cash and process credit cards and room charges according to standards. Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently. Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation. Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner. Ensure the guests and work areas are kept clean and tidy. Be familiar with the computer system. Carry out cashiering functions by closing checks and servicing the guest. Follow all state liquor laws. Assist in maintaining beverage cost. Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary report to management. Complete beverage requisitions to maintain par levels as needed. (bottle for bottle method) Stock and clean glassware. Check soda tanks to ensure that they are full and secured properly to the bar. Prepare all garnishes. Assist in cleaning of guests and work areas as needed. Ensure overall guest satisfaction. Must perform other duties as directed/assigned by supervisor/management Qualifications High school diploma or equivalent and/or experience in a hotel or a related field preferred. Must be of legal age to serve alcoholic beverages, according to local state laws. Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand for the entire shift. Previous bartending experience helpful. Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Maintain a friendly and warm demeanor at all times. Must perform other duties as directed/assigned by supervisor/management. #J-18808-Ljbffr