Client Getaway Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Role

We are expanding our remote network and seeking motivated individuals who enjoy building relationships, exploring vacation possibilities, and helping clients turn their getaway ideas into organized plans.

As a Client Getaway Advisor, you will serve as a resource for travelers looking for guidance with their vacation arrangements. Your responsibilities will include gathering client requirements, identifying appropriate vacation experiences, reviewing available services, and assisting with reservations from the initial inquiry through final preparations.

Clients may request assistance with tropical destinations, upscale resorts, all-inclusive packages, ocean and river cruises, family vacations, couples retreats, group celebrations, sightseeing experiences, and international itineraries.

Your Responsibilities

• Establish positive client relationships through professional and responsive communication
• Gather information about desired destinations, vacation styles, schedules, budgets, and individual preferences
• Match client interests with appropriate vacation products and destination possibilities
• Use approved online resources to locate accommodations, cruises, packages, activities, and transportation options
• Analyze available offerings to identify suitable combinations of services
• Create personalized getaway recommendations based on client requests
• Discuss relevant vacation features, available options, pricing considerations, and reservation guidelines
• Assist clients throughout the selection process by answering questions and clarifying details
• Process requested arrangements using authorized supplier reservation systems
• Review booking information carefully to confirm that traveler details and selected services are correct
• Maintain organized digital files containing client preferences, reservation confirmations, and relevant documentation
• Keep track of booking requirements, deposit schedules, and final payment deadlines
• Provide timely communication regarding reservation progress and outstanding requirements
• Share important preparation information and booking updates before departure
• Help clients address general reservation questions and standard adjustment requests
• Maintain contact with clients when follow-up or additional information is needed
• Participate in ongoing education to remain familiar with destinations, supplier offerings, and industry updates

Preferred Qualifications

• Strong interest in helping people and delivering positive customer experiences
• Clear, professional communication skills
• Ability to establish trust and maintain productive client relationships
• Comfortable researching information and presenting practical recommendations
• Strong attention to detail and accuracy
• Effective organizational and time-management abilities
• Capable of handling multiple client requests and maintaining follow-up schedules
• Resourceful approach to problem-solving and identifying suitable options
• Comfortable working independently and managing daily responsibilities
• Basic computer proficiency, including email, web applications, and online research
• Willingness to become familiar with reservation technology and supplier platforms
• Dependable internet access and a compatible computer or device
• Interest in continuous learning and professional improvement
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying region

Learning & Development

Educational resources are available to support individuals entering the vacation planning industry. Topics may include:

• Client relationship management and consultation techniques
• Identifying vacation preferences and suitable destinations
• Understanding accommodation categories and resort experiences
• Cruise itineraries, vacation packages, and leisure activities
• Using professional supplier research and reservation systems
• Creating and communicating vacation recommendations
• Managing confirmations, booking records, and required documentation
• Customer service practices and client follow-up
• Understanding reservation deadlines and supplier policies
• Industry certification opportunities and continuing education

Opportunity Advantages

• Fully remote opportunity
• Flexible scheduling with part-time and full-time availability
• No previous travel industry experience necessary
• Access to beginner-friendly training and professional education
• Established supplier resources and reservation technology
• Opportunities to develop client relations, customer service, sales, research, and organizational skills
• Experience working with domestic and international vacation products
• Travel-related discounts and supplier benefits where applicable
• Virtual team resources and continued industry learning
• Opportunities to broaden professional knowledge and responsibilities over time