Billing/Payroll (EVV) Coordinator

Payroll/Billing Coordinator

Self-Direct, Inc. is seeking a detail-oriented Payroll/Billing Coordinator to join our team. In this role, you will be a key player in ensuring accurate weekly payroll processing, timely healthcare billing, and full compliance with New York State DOH Electronic Visit Verification (EVV) guidelines. You will serve as a reliable point of contact for employees and clients while supporting the broader mission of the individuals and families we serve.

Key Responsibilities

Payroll

• Verify office e-timesheets, PTO requests, and related documentation weekly
• Assist with weekly payroll submission workflows under direction of the Payroll & Billing Manager
• Distribute live checks and pay stubs to employees on a weekly basis
• Add and remove employees from payroll; maintain related payroll reports
• Maintain eligibility records for raises, benefits, and payroll-related matters
• Field employee payroll inquiries and escalate complex issues as appropriate
• Assist with outside wage verifications and routine payroll reporting

EVV Compliance & Quality Assurance

• Ensure EVV records are obtained and maintained per NYS DOH EVV guidelines
• Perform weekly pre-billing audits on EVV records for accuracy and completeness
• Educate field staff on proper EVV procedures and provide necessary tools and support
• Report EVV compliance trends to supervisor and recommend corrective actions
• Enforce SDI's EVV Disciplinary process and maintain related records
• Respond promptly to all EVV and billing inquiries across all communication channels

Accounts Receivable & Billing

• Review, rework, and track all claims and invoices on a weekly basis
• Receive, sort, and post incoming receivables; contact clients or contracted parties as needed
• Manage account statuses and balances; assist with credit card and EFT transactions
• Serve as a point of contact for client billing issues and inquiries
• Identify improvement areas using data and reports; monitor unpaid or underpaid claims
• Report billing errors to supervisor and compliance department prior to corrected billing

Qualifications

Education & Experience

• Bachelor's degree preferred; OR
• High School diploma with a minimum of 5 years of relevant experience in billing, accounts receivable, payroll, or healthcare compliance

Skills & Attributes

• Excellent organizational, verbal, and written communication skills
• Exceptional integrity, attention to detail, and ability to work independently
• Strong customer service skills and professional demeanor
• Ability to exercise sound judgment and remain calm under pressure
• Proficiency with computers and Microsoft Office Suite
• Familiarity with billing software, EVV platforms, payroll systems, and healthcare claims processing preferred

Compensation & Benefits

$48,000 $52,000 per year, depending on experience

Medical, dental, and vision insurance

Paid time off (PTO) and paid holidays

401(k) retirement plan