AV Service Technician

Job Title :AV Service Technician Location :Miami, FL or Salisbury, MD (75% travel) Salary :$65,000 - $90,000 Position Type : Permanent Category : AV Integration Summary The AV Service Technician is responsible for supporting, maintaining, troubleshooting, and servicing professional audio, video, sound, lighting, and control systems across a variety of client environments. This role requires hands‑on technical expertise to install, configure, maintain, and repair AV systems while ensuring reliable system performance and a high level of customer satisfaction. The ideal candidate is a detail‑oriented technician with strong problem‑solving abilities, experience working with AV technologies, and the flexibility to operate independently or collaboratively in fast‑paced environments. The position includes 75% domestic and international travel and may involve supporting installations and service activities in cruise, entertainment, and other commercial settings. Key Responsibilities Installation & System Deployment Perform site assessments to determine installation requirements and project needs. Install, configure, and integrate AV equipment including projectors, video walls, microphones, speakers, amplifiers, lighting systems, and control interfaces. Pull, terminate, and test cabling; fabricate equipment racks; and complete system wiring activities. Calibrate, commission, and test AV systems to verify performance and compliance with project specifications. Interpret technical documentation, including schematics, manuals, engineering drawings, and related design documents. Maintenance & Technical Support Perform preventative maintenance, diagnostics, and inspections on audiovisual systems. Troubleshoot and resolve hardware and software issues both onsite and remotely. Coordinate repair and warranty‑related activities with manufacturers and technical support resources. Maintain accurate service records, reports, and documentation related to service activities and repairs. Customer Support Serve as a primary technical contact for client service requests and support needs. Provide onsite user training and guidance regarding system operation and basic troubleshooting procedures. Deliver services with a strong focus on safety, professionalism, responsiveness, and customer satisfaction. Team Collaboration & Professional Development Stay informed on emerging AV technologies, products, and industry best practices. Maintain required certifications, training, and technical knowledge. Coordinate with Project Management, Logistics, and Warehouse teams regarding equipment handling and project support activities. Assist colleagues with large‑scale installations, service projects, and complex technical issues when required. Required Qualifications Proven experience in the audiovisual industry with installation, service, maintenance, and troubleshooting of audio, video, and lighting systems. Ability to read and interpret technical drawings, schematics, blueprints, and related documentation. Strong communication, interpersonal, and customer service skills. Ability to lift up to 50 pounds and perform work at heights or within confined spaces. Willingness to work evenings, weekends, and participate in on‑call support schedules as required. Valid driver's license and passport. Ability to travel, including international assignments and work aboard cruise vessels. Preferences Familiarity with AV networking technologies. Experience working with control systems and integrated AV environments. Experience supporting cruise, entertainment, hospitality, or similar commercial environments. #J-18808-Ljbffr AV Hiring USA