Fraud Senior Specialist- Glens Falls or Latham

Job Description

Job Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Fraud team as:

Fraud Senior Specialist

This opportunity may be perfect for you if you have experience in:

> Fraud Detection and Recovery

> Financial Crimes Investigation

> Developing and Delivering Education and Training

ABOUT THIS POSITION :

The Fraud Senior Specialist supports the Fraud Manager in an administrative and support capacity to ensure compliance with fraud laws, customer requirements and the Company’s Fraud Program. This includes employee support, customer support and quality control. This position can sit at our headquarters in Glens Falls, NY or our Latham Regional Office in Latham, NY.

ESSENTIAL JOB FUNCTIONS :

> Support all facets of fraud detection including prevention and case management, maintenance of appropriate documentation and records of fraud-related activities; provide reports to management as required.

> Act as a liaison with local, state and federal law enforcement, including other criminal justice agencies pertaining to fraud, theft or other security violations

> Work closely with internal departments and support branch staff with investigations, customer interviews & customer escalations

> Ensure the proper timeframes and follow-ups are completed with cases to ensure successful retrieval of funds.

> Monitors, analyzes, tracks and reports on fraud risk strategies while ensuring an exceptional customer experience.

> Assist with periodic training of employees and provide fraud prevention training and initiatives for our customers.

> Work with other financial institutions, prioritizing outreach to obtain maximum restitution

> Stay up-to-date on industry standards for local, state and federal laws and regulations impacting information security and fraud; and maintain community contacts in law enforcement.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications: :

> Associates Degree or equivalent experience preferred

> 3 years of financial services-related experience preferred

Skills/Knowledge :

> Strong communication skills, both written and verbal: comfortable communicating with vendors, co-workers, management, customers and law enforcement

> Strong analytical and organizational skills; ability to prioritize multiple tasks/projects to meet deadlines; flexibility and willingness to adapt

> Sound business judgment and ability to think independently

> Quality problem solving and investigative skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

> Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time

> Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations

> Ability to lift and/or move up to 15 pounds

> Work is performed primarily in a professional office environment

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $21.00-$25.00 an hour commensurate with experience and education.

Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

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