Operational Risk Program Lead

Operational Risk Program Lead

The Operational Risk Program Lead is a key contributor to how the organization understands, manages, and communicates operational risk. This role supports multiple risk disciplines and evolving risk domains including operational, third-party, technology, cyber, model, data, and AI risk by helping translate complex risk information into reliable insights that leaders can use to make informed decisions.

Rather than owning individual risk outcomes, the analyst enables strong risk practice across the enterprise by strengthening the quality of risk information and helping ensure insights are timely, consistent, and decision ready. The role balances disciplined execution with professional judgement and offers exposure across the organization.

You will:

• Coordinate Risk Process Execution
• Deliver Risk Reporting
• Maintain Data Quality
• Platform Enablement

You are:

• Detail-oriented professional who ensures accuracy, consistency, and completeness across ServiceNow records and reporting.
• Adaptable and resilient, thriving in dynamic environments with evolving regulatory expectations and platform capabilities.
• Clear and effective communicator who conveys risk concepts to both technical and non-technical audiences.
• Continuous learner who proactively stays current on ServiceNow platform capabilities and emerging industry risk practices, and who is interested in growing into broader risk advisory, ERM, or platform enablement responsibilities over time.

You have:

• Bachelor's degree in Risk Management, Business Administration, Finance, Information Systems, or a related field.
• 35 years of experience in operational risk, compliance, or GRC roles within financial services or insurance.
• Experience working with ServiceNow IRM (or an equivalent GRC platform) to support risk registers, control libraries, issue management, and reporting; strong candidates may also demonstrate the ability to learn new platforms quickly.
• Strong understanding of risk assessment frameworks (e.g., RCSA, KRI monitoring, risk scoring methodologies).
• Familiarity with regulatory requirements applicable to insurance or financial services (e.g., NYDFS, NAIC, MAR, HIPAA).
• Excellent analytical, organizational, and communication skills with the ability to translate technical data into business-relevant insights.
• Familiarity with risk management concepts across operational and non-financial risk domains; exposure to model, data, or AI governance is a plus.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data visualization tools (Power BI, Tableau) is a plus.

Reporting Relationship

This position reports to the Head of Business Risk & Resiliency Program Initiatives, who reports to our Head of Operational Risk within Enterprise Risk Management.

Location

Hybrid role - 3 days in office in the Hudson Yards, NYC or Bethlehem, PA office; 2 days WFH

Salary Range:

$86,210.00 - $141,635.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.