Services Engineer

: About us HMH is a premier drilling solutions provider - delivering a broad portfolio of products and services that are designed to be the safest and most efficient in the industry. In addition to our land and offshore capabilities, we have expertise in subsea mining, geothermal, onshore and offshore construction, and onshore wind industries. HMH has a global presence spanning five continents with offices in 16 countries. HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future. Do you want to join our team? At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed. Summary As a member of the Rapid Response Support team, customer satisfaction and issue resolution are our main priority, this role will be exposed to all areas of the business as we not only provide support externally but also internally. In this role, you will be expected to work directly with customers and internal personnel while responding to inquiries, leading investigations, and developing proposals for product and service improvement. In addition, you will be responsible for contributing to the growth of our Remote Service capabilities and supporting service needs either in customer facilities, HMH facilities, or on remote assignments. Our team provides valuable technical support to our customers which allows them to minimize or negate any operational or equipment downtime. Responsibilities:

• Engage various cross-functional teams to understand the product, business challenges, requirements, and objectives.
• Responsible for extracting value from various types of data sets.
• Apply math, statistics, and/or advanced modeling methods to create solutions that can be utilized in descriptive, diagnostic, predictive, and prescriptive equipment monitoring.
• Develop subject matter expertise within the Services organization, leading troubleshooting efforts and providing resolutions and support until the problem is fixed.
• Provide Insights and improvements to drive business change in product, process, and procedure.
• Provide technical leadership to personnel supporting any assigned project.
• Provide technical support to customers, manufacturing, sales, and field services.
• Provide timely communications on significant issues or developments.
• Participate on teams assigned to address organizational initiatives and generic issues.
• Participate as a presenter or reviewer in technical and program reviews.
• Work with cross-functional teams to achieve business objectives.

Desired Qualifications:

• Bachelor's Degree or above in ME, Computer Science, Software Engineering or related.
• Must have exposure to Cloud Computing Platforms such as AWS and MS Azure.
• Familiar with Visualization Tools such as Tableau or Power BI.
• Basic understanding of engineering drawings.
• Experience with equipment health monitoring.
• Good team player, ability to work across disciplines, and organizations; experience with customers is a plus.
• “Can do” attitude, embrace challenge with enthusiasm.
• Solid oral and written communication skills.
• Quick learner, self-driven.

Additional Information

• Must be legally authorized to work in the United States on a full-time basis, now or in the future, without employer sponsorship for employment visa status.
• No relocation assistance.

Location Houston, TX