Program Manager I

Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/program delivery and administration. Manage and facilitate implementation and coordination of small, multiple programs, or portions of larger programs that affect and involve business unit activities. Coordinate broader site, enterprise, and partner-facing programs that extend beyond Comms, Culture, and Engagement internal operating system and require cross-functional alignment. Coordinate with department leaders of initiatives from concepts through planning, analysis, design, testing, and implementation phases. Support program deliverables and solutions on schedule and within scope and budget. Responsibilities Support Comms, Culture, and Engagement through the Site Lead and Campus Alignment efforts, including coordination for evolving site, enterprise, and partner-facing program needs such as stakeholder follow-up, cross-functional planning, and broader program delivery as priorities are defined Review program related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations Identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training Identify and minimize risks or constraints that would impact program deliverables Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern that may impede or impact other programs/projects/initiatives Maintain/archive program documentation Prioritize assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements Develop action plans for conducting internal analyses and collaborate with business partners to identify employee development gaps and establish solutions Manage small, multiple programs or participate in portions of larger/complex scoped programs with guidance from senior staff and/or management Serve on teams and task groups for programs or initiatives of moderate to considerable impact within the business unit &/or across the organization Provide guidance to help team members and stakeholders Foster relationships with staff, peers, and business unit(s) Perform other duties as assigned Qualifications Exposure to workflow and program development including development of requirements documents, procedures, and implementation plans Experience in managing multiple initiatives and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment Experience in collaborating across organizational teams and building partnerships across various functions Exposure to leading, training, guiding and mentoring others Experience working with leadership and management in diverse and complex operational environments Effective project management skills, to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Effective planning, organizational and problem-solving skills Effective skill in identifying and analyzing business requirements and recommending solutions Innovative thinking skills to resolve issues and facilitate decision-making Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences Analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships Desired Qualifications Project Management Professional (PMP), or the equivalent combination of training, education, and experience Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives Knowledge of systems and software used at Navy Federal Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience Additional Information Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. 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Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. #J-18808-Ljbffr Navy Federal Credit Union