Care Coordinator (CORE)

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2026-SPECIALI-070

Location: Milwaukee

Department: Wraparound

FT/PT Status: Full Time

Job Responsibilities

Position Summary: Coordinate care for youth and young adults enrolled in the CORE program who are experiencing their first episode of psychosis. CORE (Coordinated Opportunities for Recovery and Empowerment) provides services under the Wraparound Milwaukee system of care, which includes a unique set of values that emphasizes individualized, strength-based, trauma-informed, community-based and culturally intelligent care to provide intensive and individualized care coordination for youth and young adults.

Essential Functions

• Coordinate care for 15 youth and young adults experiencing their first episode of psychosis.
• Assemble a Youth Team within two (2) weeks of enrollment by interviewing the youth, young adult, and their family to develop a comprehensive team to support the individual. The team is comprised of natural (informal) supports, CORE team members, and formal services to meet the identified needs.
• Coordinate and facilitate the Youth Team meetings to develop the initial and ongoing individualized Plan of Care based on the identified strengths and needs, including a comprehensive 24-hour Crisis Plan.
• Monitor the provision and quality of services provided to the family through the Youth Team and act as the liaison when new services/resources need to be sought or developed.
• Seek community resources with the assistance of the Team and modify the SAR whenever services or resources need to be added and/or deleted.
• Provide or arrange for transportation for youth/young adults to appointments, etc., as needed.
• Provide or secure support and crisis/emergency services for the youth/young adult. This may be done through face-to-face contact or phone contact.
• Completes all necessary paperwork in a strength-based manner per Wraparound Milwaukee/Agency requirements, (i.e., court letters, change of placement forms, SAR's, Referrals, Progress Notes, evaluation instruments, consent forms, etc.).
• Collaborate with people involved in the youth and family’s life to coordinate care.
• Keep Wraparound Milwaukee informed of all emergencies or critical incidents (refer to Wraparound Policy #14 - Critical Incident Reporting).
• Attend and actively participate in CORE staffing and clinical consultation with Wraparound Milwaukee staff.

Other Duties and Responsibilities

• Attend in-services and participate in staffing, weekly and monthly meetings and consultations.
• Assist with coverage for co-workers as needed.
• Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications

• Must possess a bachelor’s degree in a relevant area of education or human services and a minimum of one year of continued experience providing mental health services.
• Complete 20-40 hours of CCS training (DHS 36) and 42 hours of mandatory training in Wraparound philosophy and policies, as well as attend a Family Orientation within 6 months of their hire date.
• Working knowledge of computer applications preferred (Windows and Microsoft Word).
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of each individual.
• Knowledge and skills to work with children, young adults and families.
• No convictions or license revocations that would fail a caregiver background check.
• valid driver’s license, automobile and sufficient insurance to meet agency requirements.
• Meet all employee requirements including satisfactory references, criminal background check, drug test, and driver’s license check.

Knowledge, Skills and Abilities

Working knowledge of positive youth/young adult development; patience and understanding of challenging life needs; knowledge related to mental health and co-occurring needs, the ability to interact with youth, young adults, and caregivers in a calm and professional manner; ability to follow oral and written instructions and cues; ability to remain calm and respond appropriately in crisis situations; proficient in Microsoft Word and Excel; ability to perform basic computer functions; highly developed organizational skills with the ability to multitask; sensitivity towards cultural, ethic and life needs.

Personal Attributes

Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, people being served by WCS, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission. Demonstrates a strength based, person centered, and culturally intelligent approach to serving people with mental health and co-occurring needs. Focused on embracing recovery in all interactions and incorporating people with lived experience (Peer Specialists) as part of the team.

Other Job Information (if applicable)

Physical Demands

Duties require possible physical activity while interacting in the community. May require sitting at a desk and/or computer for 2 or more hours at a time. The position requires computer work. Requires the ability to travel and drive for short and extended distances.

Working Conditions

Work is performed in a busy office environment and in the community serving children, young adults and families. Some of the work is done sitting at desk using a computer; requires significant outreach in the community and families’ homes; much of the outreach is done in urban neighborhoods and several hours per day may be spent driving; hours average 40 per week; flexible work schedule include some hours outside the normal work schedule on evenings and weekends.

Work Relationship and Scope

Reports directly to CORE Clinician/Supervisor. Has contact with a wide variety of individuals including youth/young adults and family members, other program staff, including consulting Psychologist/Psychiatrist, and other collateral contacts, neighbors, funders, Milwaukee County Department of Health and Human Services, Milwaukee County Delinquency & Court Services Division (DCSD), Children's Court officials, MPS staff and administrators, staff of youth serving agencies and the general public.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.