Maintenance Technician

Job Description

Job Description

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary 

A pipe leaks. A light fails. A door will not lock. At most organizations these are tickets. At HTM they are the difference between a shelter that functions tonight and one that does not.

The Maintenance Technician is the person who shows up and fixes it. This role completes work orders across HTM's program sites in plumbing, electrical, structural repair, painting, carpentry, and building systems including cameras, fire alarms, and Wi-Fi. The role also applies preventive measures that reduce the risk of future failures, identifies safety hazards before they become injuries, and documents every job clearly enough that the next person can pick it up.

The work is generalist by design. When a condition requires a licensed specialty trade, the Technician identifies it, secures the site, and escalates to the Maintenance Manager rather than working outside scope.

Most of this job happens at sites, not at a desk, in buildings that serve some of the most vulnerable people in Los Angeles County. A functional, well-maintained site is not a facilities outcome at HTM. It is a mission outcome, delivered one work order at a time.

Primary Duties and Responsibilities 

Work Order Completion

• Complete maintenance requests assigned through MaintainX efficiently and to quality standards.

• Document the status of each request in MaintainX with photos, comments, and materials used.

• Communicate with the Maintenance Manager on scheduling, sequencing, and priority changes throughout the day.

• Notify the Maintenance Manager promptly when a work order cannot be completed as assigned, and why.

Repair and Routine Maintenance

• Perform routine maintenance including structural repair, wall and drywall repair, painting, door and lock repair, and window replacement.

• Repair broken or leaking plumbing in buildings, connex trailers, hygiene trailers, and other facility types.

• Repair or replace basic electrical components including lights, outlets, switches, and fixtures within the scope of the position.

• Troubleshoot and support building systems including cameras, fire alarms, and Wi-Fi equipment.

• Perform carpentry and minor construction tasks in support of site repairs and modifications.

Preventive Maintenance

• Complete assigned preventive maintenance tasks on schedule and document completion.

• Apply preventive measures at each site to reduce the risk of recurring problems.

• Report deteriorating conditions observed during site visits, whether or not they are part of the assigned work order.

Scope Recognition and Escalation

• Identify conditions that require a licensed specialty contractor and escalate to the Maintenance Manager rather than performing work outside the scope of the position.

• Secure and make safe any area with an active hazard pending repair or vendor response.

• Identify and address potential safety hazards before they result in injuries.

• Report all incidents, injuries, and unsafe conditions to the Maintenance Manager promptly.

Vehicle and Supply Management

• Ensure the assigned vehicle is organized, stocked, and ready for each day's assigned tasks before departing.

• Maintain accountability for assigned tools and equipment.

• Forecast supply needs for scheduled tasks and communicate purchasing requirements to the Maintenance Manager.

Site Conduct

• Work respectfully and professionally in occupied program spaces, coordinating with site staff before entering participant areas.

• Follow all safety policies, procedures, and personal protective equipment requirements.

• Complete all assigned safety and compliance training by the required deadline.

Marginal Functions

• Support new site builds, renovations, and de-mobilizations as assigned.

• Assist other technicians on multi-person jobs outside the assigned portfolio.

• Escort or provide site access for outside vendors as directed.

• Perform additional duties as assigned by the Maintenance Manager.

Qualifications

• High school diploma or equivalent required. Vocational training or trade certification in a relevant field preferred.

• Minimum one to two years of hands-on experience in building maintenance, facilities repair, or a closely related trade required.

• Working knowledge of plumbing, electrical, structural repair, painting, and minor carpentry required.

• Familiarity with cameras, Wi-Fi systems, fire alarms, and basic technology troubleshooting preferred.

• Experience working in a multi-site environment is preferred.

• Ability to operate vehicles, power tools, and hand tools proficiently.

• Bilingual in English and Spanish preferred.

Skills