Team Coordinator - Film Room - Per Diem

Team Coordinator - Film Room

The Team Coordinator - Film Room is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other Fred Hutch departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.

This is a per diem role at our South Lake Union location. The operating hours are Monday through Friday from 8:00 AM to 4:30 PM. This role will have the opportunity to work partially at our campus and remotely.

Responsibilities

• Enters outside patient imaging into electronic patient record.
• Works closely with Radiologists, oncologists from other departments and staff to identify needs, answer questions, resolve problems, provide information and follow up.
• Communicates with providers, technologists, and nurses regarding patient imaging needs, and additional requests. Notifies appropriate parties as needed.
• Answers phones and triages calls from other departments.
• Calls patients and outside facilities as needed.
• Requests outside prior imaging and reports for comparison for the Radiologist.
• De-identifies patient imaging to be submitted for research studies.
• Sends requested electronic patient images to outside facilities.
• Supports the overall function of the Medical Imaging department, and may be required to take on additional duties such as data collection, special projects, etc.
• Assists with the training of new staff.

Qualifications

Required:

• High school graduate or equivalent.
• One year of customer service experience.
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to use a mouse, navigate computer programs, and use email in a business setting.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred.
• Familiarity with medical terminology
• Bilingual skills
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system

The hourly pay range for this position is from $29.57 to $42.13, which includes the per diem differential, and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, and paid sick leave (1 hour for every 30 hours worked).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at View email address on click.appcast.io or by calling View phone number on click.appcast.io.