Software Product/Project Manager -Charlotte, NC

Software Product/Project Manager

Location: Charlotte, NC

Position type: 12 Months Contract

Rate: Market/DOE

Minimum Qualifications:

BA/BS with 7+ years of industry experience including online or software product or project management experience. Experience in a role focused on the customer experience. Fraud or Authentication industry experience a plus. Understanding of online fraud and authentication trends. Excellent written and verbal communication skills. Ability to communicate with a diverse group of partners including technology teams and senior business leadership. Prior experience communicating to senior leadership. Strong analytical and problem solving skills: demonstrated proficiency of quickly identifying core issues and proposing practical solutions. Must have demonstrated ability to work with diverse groups of internal partners. Self-starter who takes initiative to research and resolve issues.

Responsibilities:

Be a customer experience advocate for the Fraud Prevention & Authentication (FP&A) products and services by proactively monitoring systems that may negatively affect customers and bankers. When customer impacting issues occur, research the issue and provide communications to senior business and technology leadership describing the issue, the customer impact, a description of options to address the issue along with potential tradeoffs or implications of each option. Define new reporting metrics to monitor customer-facing systems and provide reporting updates to key business stakeholders. Work with and engage diverse groups to monitor potential issues and to promptly respond customer or system issues (including Phone Bankers and Technology teams). Ensure thorough 'Lessons Learned' are conducted.