Business Analyst Senior - Debit Card

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. PNC is dedicated to delivering the best experience for our customers and fostering an inclusive workplace culture where every employee feels respected, valued, and able to contribute to the company’s success. This Business Analyst Senior role is within PNC's Retail Banking Operations – Debit Card organization and is based in Pittsburgh, PA or Cleveland, OH (other locations may be considered based on experience). Key Responsibilities Lead the organization, execution, and implementation of select projects, ensuring successful delivery from concept through deployment. Serve as a Business Analyst within an Agile team, utilizing Agile methodologies to deliver high-quality solutions. Develop epics, user stories, and validation plans; actively participate in testing and validation activities, including occasional evening and weekend support. Conduct research and analysis to assess the impact of proposed changes, create comprehensive project plans, and break down large initiatives into manageable, actionable workstreams. Collaborate with cross-functional partners to drive initiatives forward and oversee end-to-end change implementation. Serve as PIN Key Custodian and lead Archer issue resolution efforts. Execute Application Owner and backup responsibilities as assigned. Manage card inventory, including oversight of daily Card Hold and Reject Reports. Administer Fiserv card embossing CIN table updates and ensure all controls are executed effectively. Act as liaison with external vendors: Giesecke+Devrient (G&D): plastic card production Fiserv: card embossing, processor changes, transaction processing, and troubleshooting Visa: project implementation, security access, and transaction processing support Partner with internal stakeholders, including University Banking, to support card program changes and enhancements. Execute controls, support audits, and contribute to strengthening overall risk management practices. Support operational activities such as emergency card orders (ICI), shared inbox management, escalation resolution, and transaction research. Maintain and apply working knowledge of Fiserv PCF settings. Participate in Disaster Recovery and Business Continuity activities, including after-hours support as needed. Additional Information Some evening and weekend work will be required to support validations, deployments, and continuity efforts. Qualifications Experience in a Business Analyst role preferred. Strong organizational and project management skills with the ability to manage multiple priorities effectively. Excellent communication and stakeholder management skills, with the ability to present prioritization trade-offs and impacts to leadership. Demonstrated ability to understand the broader business landscape and translate strategy into actionable plans. Positive, team-oriented mindset with a proactive and solution-focused approach. Preferred Skills: Business Needs Business Processes Data Analytics Decision Making Management Reporting Prioritization Waterfall Model Competencies: Analytical Thinking Business Assessment Consulting Effectiveness Measurement Information Capture Modelling (Data, Process, Events, Objects) Problem Solving Process Management Project Management Requirements Analysis Software Product Business Knowledge Work Experience: 2+ years of relevant professional experience (or equivalent education, certifications, and experience). University/college degree required. Education: Bachelor’s degree. Certifications: None required. Licenses: None required. Pay Transparency: Base Salary $52,500.00 – $105,000.00. Incentive eligible based on performance. Benefits Medical/prescription drug coverage with Health Savings Account feature. Dental and vision options. Life insurance for employee and spouse/child. Short- and long-term disability protection. 401(k) with PNC match. Pension and stock purchase plans. Dependent care reimbursement account. Back-up child/elder care. Adoption, surrogacy, and doula reimbursement. Educational assistance for select programs fully paid. Wellness program with financial incentives. Paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days per year. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit the hiring of individuals with certain criminal history. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line and your name, the job ID, and preferred contact method in the email body. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information will be kept confidential and used only as required to provide reasonable accommodations. #J-18808-Ljbffr PNC Financial Services Group