Client Services Specialist II

Job Description

Job Description

Be a part of a resilient community that values mental health! Together, we can invest in young children now, to build successful adults later.

Tykes & Teens is synonymous with quality care- join the team and provide mental health services for
children and their families in your community! Our work is dynamic and rewarding, so consider this
career opportunity an invitation to help us make a big change!

The Customer Services Specialist II provides essential front office support and ensures a positive, efficient, and customer-focused experience for clients, families, referral sources, and visitors within the Outpatient Department at Tykes & Teens.  Advanced Administrative skills will be applied to ensure accurate data management, program coordination, reporting compliance, and operational effectiveness.  

The experience you will bring:

• Knowledge of Microsoft Word and Excel.
• Knowledge of administrative and clerical procedures and systems.
• Ability to clearly articulate messages to a variety of audiences and in a variety of formats.
• Work independently and have good organizational skills 
• Ability to give full attention to what others are saying and excellent listening skills
• Ability to communicate effectively in writing and engaging with others to convey information.
• High School Diploma required.
• Minimum one (1) year of guest relations, front office, or admissions experience.
• Minimum (2) years' experience working in healthcare.

PRIMARY DUTIES AND JOB RESPONSIBILITIES: 

• Provide exceptional customer service to clients, families, referral sources, and visitors. 
• Answer incoming calls and electronic communications professionally and promptly. 
• Respond to written communications within established expectations. 
• Assist walk-in clients and visitors by assessing needs and providing appropriate information or guidance. 
• Schedule, reschedule, and confirm client appointments. 
• Complete client registration and demographic updates.  Support insurance verification processes and ensure required client information is obtained.  
• Perform client check-in and check-out procedures.  
• Collect co-pays, balances, and other required payments.  
• Create, scan, upload, and maintain client records within the electronic health record (EHR).  
• Maintain accurate client information, communication records, and administrative documentation.  
• Verify client documents and intake forms within required timeframes.  
• Notify clinicians of client arrivals, scheduling changes, and client needs.  
• Maintain front office organization and support daily office operations.  
• Complete opening and closing procedures.  
• Support clinicians and leadership with administrative tasks.  
• Maintain HIPAA compliance and confidentiality standards.  
• Enter and maintain grant and contract-required data into Carisk, SAMIS, and other required reporting systems.  

 

Tykes & Teens is an equal employment opportunity employer. Our policy is not to discriminate against any
applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information,
religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal,
state, or local laws. All Tykes & Teens employees require successful completion of all criminal background
checks. 

We look forward to meeting you!

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