Front of House Supervisor

The Front of House Supervisor is responsible for meeting or exceeding all standards of quality, productivity, and customer service to all residents, prospective residents, and guests in all dining rooms in accordance with property policies and procedures. Additionally, the supervisor will be responsible for hiring, evaluating, coordinating, motivating, monitoring performance, scheduling, and supervising the department staff, and will make recommendations to the Executive Director regarding staff evaluations, merit pay increases, reprimands, disciplinary actions, and terminations. Responsibilities Supervise the service of meals to ensure maximum resident enjoyment and efficient, continuous service. Assist residents and other servers in all areas of resident meal service as necessary. Ensure the dining room POS system operates efficiently, accurately, and timely; troubleshoot issues and train staff on system use. Assure compliance with proper serving techniques and etiquette. Supervise cleaning and side work in the dining room and kitchen areas; establish and post side work assignments for all dining room personnel. Chart and assign dining room sections for wait staff, if needed. Ensure proper set up of dining room tables and server stations with all utensils, chinaware, glassware, sugars, salt, pepper, creamers, and crackers, fill beverage machines, and make coffee, juice, etc. as needed. Bus tables and return all dishes to the kitchen; clean tables and chairs after meals and sweep, vacuum, and pick up floor areas as required; flip tables by replacing linens as needed. Maintain a clean, sanitary, and clutter-free work environment at all times. Participate in formal and informal discussions to identify concerns and confirm that actions reinforce each resident’s full potential to live independently and age in place graciously. Actively participate in resident orientation programs and develop appropriate professional relationships with residents through conversation. Assist with planning of food items for Activities, Marketing, and Special Events, as requested. Qualifications Must be eighteen (18) years of age. Must have a high school diploma or equivalent; college coursework or education in food service and/or management preferred. Prefer one (1) year of experience working in a restaurant or similar environment. Prefer one (1) year of experience supervising and managing employees. Able to safely operate standard household equipment (dishwasher, iron, vacuum, washer, dryer). Able to operate a personal computer and proficient in MS Office programs (Word, Excel, etc.). Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care. Able to work with seniors and patiently interact with cognitively impaired individuals. Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects. Able to analyze, solve, and respond to problems or concerns. Able to obtain and maintain valid first aid certification. Able to obtain and maintain valid Food Handler’s certification, as needed. Must pass a Criminal Background check and Health Screening tests, including COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours of start date. Team members may be required to vaccinate, participate in daily screening, surveillance testing, and wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines. Oakmont Management Group is an Equal Opportunity Employer. #J-18808-Ljbffr