Field Service Engineer

Field Service Engineer

Field Service Engineer based in Columbus, OH area and covering surrounding states. This is not a desktop support/IT position. This position is for Field Service. Visiting various customers each day and carrying tools and test equipment.

Within the role of an FSE, daily travel to and from multiple customer sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC's to resolve issues while onsite is required.

Responsibilities:

• Install and service instrumentation with minimal supervision according to ISO and GMP standards, while providing thorough follow-up service to ensure customer satisfaction. This includes calling customers after service completion to verify all needs were met and documenting all service activities in compliance with GMP requirements.
• Maintain proper car stock inventory, test equipment, tools, and technical documentation. This responsibility extends to the proper maintenance and utilization of company vehicles according to Corporate fleet policy, ensuring all resources are ready for service calls.
• Display maturity and judgment in time management and expense control, keeping all travel and site visit expenses within established guidelines. This includes accountability for company-issued credit cards, travel advances, and management of spare parts inventory.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager. Effectively interface with other departments and managers to resolve customer issues promptly and thoroughly.
• Serve as a representative of BD by promoting and maintaining excellent customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment. This includes providing support that consistently meets BD's standards of superior quality service.

Minimum Requirements:

• Candidates must possess at minimum a High School diploma.
• A minimum of 3 years' experience troubleshooting instruments or components is required.
• Possession of a valid Driver's License is mandatory.
• Candidates must be willing and able to travel a minimum of 50% of their working time.
• The position demands the physical capability to lift and maneuver objects weighing up to 50 pounds.

Preferred Requirements:

• Candidates should possess an Associates or Bachelor's degree in Electronics, Engineering, or related technical/biological discipline.
• Previous experience as a Field Service Engineer is highly valued.
• Experience with flow cytometry technology is considered a significant advantage.
• Previous experience in customer-facing roles is essential.
• Demonstrated ability with diagnostic tools, proficiency with MS Office applications, and familiarity with both Mac and PC operating systems.